A
Call Intelligence
None with Bharath Kumar — Feb 14, 2026 11:15
Deal Lost
Warm
Call History
93 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:20 (80s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
31
Rep Words / Customer Words
118 / 92
Rep Longest Monologue
8s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Administrative
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Bill mismatch
Yaar ponunga bro oru bill match aaga maattenguthu bro enakku.
|
administrative | Customer | Yes | direct confrontation/evidence reference | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| event management/staffing | Customer | 3500.00 | Confused | Discussion regarding attendance and billing for an event at RM Tower. |
Key Moments
300:35
Bill Discrepancy Mention
Customer raises the primary conflict of the call regarding non-matching bills.
00:59
Specific Amount Mentioned
Rep anchors the conversation with a specific figure (3500 INR) to resolve the dispute.
01:15
Resolution Agreement
Both parties agree to meet in person to settle the 'kanakku' (accounts).
Trust Signals
2
Willingness to meet in person
Long call history (93 records)
Resistance Signals
2
Denial of receiving receipts
Claiming bills don't match
Confusion Signals
2
Discrepancy in number of bills (2 vs more)
Uncertainty about who provided the cash
Topics Discussed
RM Tower Event
MRC Nagar Location
Bill Reconciliation
Petty Cash (3500 INR)
Receipts and Documentation
In-person meeting
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Discussing event location. |
| Middle | 2 | negative | Disagreement over missing bills and receipts ('Enna receipt bro enkitta ethuvume paaththaathu illa'). |
| Closing | 3 | neutral | Agrees to meet in person to resolve the account. |
Call Transcript
Click to expand
Speaker 1
0.89s
Hello.
Speaker 0
0.97s
Hello.
Speaker 0
2.93s
Varathu aarambithu avarkku even nirandhaachula.
Speaker 1
5.61s
Ethula?
Speaker 0
6.79s
RM Tower aa.
Speaker 1
8.55s
Raja English M.R.C. Nagar-layaa?
Speaker 0
11.75s
Athu enga area-laam enakku illa RM Tower.
Speaker 1
14.69s
Neethaan poganum.
Speaker 0
15.85s
Neethaan poganumnu solraanga.
Speaker 1
17.63s
Yaar
Speaker 0
19.37s
Avanga yaaro sales-la irundhu oruthavanga sonnaanga.
Speaker 1
22.93s
Ari.
Speaker 0
24.01s
Okay andha event neengadhaana poneenga.
Speaker 1
26.25s
Bro naan kadaisiya oru mani neram poganum bro. Oru neram edhukku kooppittaangannaa aal illainnu kooppittaangannu poganum. Adhukku munnaadi neramlaam vera yaarao poyirukkaanga rendu neram ninaichukkaangannu.
Speaker 0
35.21s
Yaar ponunga bro oru bill match aaga maattenguthu bro enakku.
Speaker 1
38.45s
Sila bill vandhu billae kidaiyaadhu. Avanga vandhu vaangi
Speaker 0
42.27s
Bro rende billu rende billu dhaan bro pottukkuraanga.
Speaker 1
46.15s
Bro unakku naan innaikku kaasu onnu adhula vachu koduthen paathiya, adhula bill receipt-laam irundhadhu paathurukkeengala?
Speaker 0
51.99s
Enna receipt bro enkitta ethuvume paaththaathu illa.
Speaker 1
53.65s
Andha kaattula vechu camera kuduthu naan andha bill receipts ellaam.
Speaker 0
58.09s
Entha kaasula?
Speaker 1
59.53s
Moovayirathu ainnooru roopaa koduththangalaa Sandhyaa?
Speaker 0
62.33s
Yaaru koduthanga eppo koduthanga ange irukkum ange irukkum ange ange irukkum appo petty cashlaye.
Speaker 1
64.63s
Inga oru kozhi.
Speaker 1
69.31s
Innaikku varuveenga.
Speaker 0
70.95s
Aa
Speaker 1
71.61s
Nee oorukku poriyaa?
Speaker 0
72.97s
Illalla ini kura vannu naan.
Speaker 1
75.19s
Sari vaa, naan inga kanakku solren.
Speaker 0
77.95s
Sari okay.
Speaker 1
78.97s
Mm okay