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Call Intelligence

Deepak with Bharath Kumar — Feb 13, 2026 17:30

Deal Lost Hot
Customer Deepak
Phone +919150048625
Rep Bharath Kumar
Team Sales
Date 2026-02-13 17:30
Duration 4:19
Source None

Call History

93 attempts
Total Attempts93
First CallJan 23, 2026
Last CallFeb 26, 2026
Total Talk Time134.2 min
Other RepsSuganya, Abijith, Abijith, Abijith
Rep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
9.0/10
Technical Quality
7.0/10

Active Alerts

1
!!

High-Value Deal Lost: ₹920,000

Bharath Kumar lost a ₹920,000 deal with Deepak. Immediate review recommended.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Package Medicine Order + Consultations
Deal Value ₹9,20,000
Calls Before Closure 93
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Existing Customer
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type returning_customer

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Consultative/Operational
Closing Attempt Yes
Closing Technique other
Call Ending other

Call Structure

Duration 4:19 (260s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 86
Rep Words / Customer Words 482 / 514
Rep Longest Monologue 15s
Customer Longest Monologue 18s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation High
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Process/Payment

Objections

2
Objection Category Raised By Handled Technique Quality
Amax card support
Amax card support aagumaa Kerala-vukku?
 technical/payment Rep Yes direct affirmation Good
Incremental Billing
ivanga onna onna eththine poyittu irukkaanga bro, avanga final amount-ukke varamaattendraanga
 process Rep Yes workaround/round figure Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
medicine order Customer 800000.00 Committed Client ordered medicines worth 8 lakhs.
consultation Rep -- Neutral Client is currently in a consultation which will add to the bill.

Key Moments

4
00:20
Client's readiness quote
Establishes that the client is high-intent and only waiting for a final number.
01:00
9.2 Lakh invoice mention
Confirms the high-ticket nature of the transaction.
02:40
Round figure suggestion
Strategic pivot to overcome the delay caused by the finance/medical team's incremental billing.
03:38
Location confirmation (Belize)
Explains the context of the field rep being with the client in person.

Trust Signals

2
Client ready to pay large sums immediately
Rep staying with client during consultation

Enthusiasm Signals

1
Client's quote: 'just tell the number... I will next second generate the payment'

Resistance Signals

2
Amax card support issues
Frustration with incremental billing

Confusion Signals

1
Confusion over which invoices are cleared (6k vs 30k vs 38k)

Topics Discussed

Invoice reconciliation Amax card support Medicine order value Consultation billing Razorpay link generation CFO pressure for payment

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Discussing technical card support issues.
Middle 2 negative Frustration with the finance team adding items one by one instead of a final bill.
Closing 3 neutral Agreeing on the timeline for the final invoice and payment.

Call Transcript

Click to expand
Source File +919150048625 13-2-2026, 5-30-50pm.mp3
Transcript +919150048625_13-2-2026,_5-30-50pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19237