A
Call Intelligence
None with Bharath Kumar — Feb 13, 2026 11:40
Deal Lost
Warm
Call History
93 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
50.0%
Personalization
5.0/10
Technical Quality
4.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Internal/Deep
Brand Sentiment
Critical
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Urgent
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Defensive/Operational
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:34 (94s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
27
Rep Words / Customer Words
112 / 184
Rep Longest Monologue
12s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Financial
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Financial Loss
Ippa fifty two sixty thousand kitta nammalukku complimentary-aa pogudhula, loss thaana.
|
price/value | Customer | Yes | explanation | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Neutral | Mentioned that the doctor is coming for a consultation in half an hour. |
| service package | Rep | 920000.00 | Negative | Discussion of a 9,20,000 package and 50-60k loss. |
Key Moments
300:34
Loss Calculation
Customer identifies a 50,000-60,000 INR loss due to 'careless' handling of complimentary services.
01:10
High Value Mention
Agent mentions a 9,20,000 INR figure, indicating the scale of the client account.
01:22
Invoice Reconciliation
Confirmation that three invoices exist and need to be closed/processed.
Resistance Signals
2
Accusations of carelessness
Complaints about financial loss
Confusion Signals
1
Customer states 'Enakku puriyala' (I don't understand)
Topics Discussed
Financial loss
Payment status
Complimentary services
Boss's reaction
Invoices
Doctor consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about payment immediately. |
| Middle | 2 | negative | Complaining about the loss of 50-60k and being scolded by the boss. |
| Closing | 3 | neutral | Agrees to wait for the agent's callback. |
Call Transcript
Click to expand
Speaker 1
0.43s
Hello.
Speaker 0
2.19s
Avaru naangu roopai pannaaraa illaiyaa?
Speaker 1
4.17s
Avar boss andha additional pay ellam pottennala, avar complimentary-aa koduthuttu irukkaru.
Speaker 0
8.99s
Kaalaiyil evvalavu thittu varumaa akka
Speaker 1
11.01s
Enakkum message pottanga naan reply pannen appuram oru boss koodaye ukkaandhu vandhu eppadi bro payment vaangunadhu
Speaker 0
15.87s
Illa bro appadi illa bro ippa enna kooppittu ore vishayam dhaan kettaanga previously client varrappo one year-aa irukkeengala.
Speaker 0
22.61s
Pre-negative safe one year-aa irukkala, appuram payment vaangurappa enna pannuveenga? Client varathukku munnaadi enbadhu irandu naanbathu percent cash vaangittu thaan service kuduppom, eppadi oru lakh vaangittu service start pannanum.
Speaker 1
34.17s
Mm
Speaker 0
34.87s
Ippa ellam complimentary-aa boss kitta pona last rendu days-la pogumnu theriyumla, appadiye avanga vandhu second third day-layachum vaanganumla, neenga yen ivlo careless-aa irundheenga? Ippa fifty two sixty thousand kitta nammalukku complimentary-aa pogudhula, loss thaana.
Speaker 0
49.21s
Enna kooppittu kaththuraanga. Enakku puriyala engalaiyum illa enakku sale varaathu ethuvume enakku varaathu.
Speaker 1
53.87s
Oru oru oru
Speaker 0
55.33s
Aa naan just bills thaan poduven booksla thaan paakkanumla naanu.
Speaker 1
59.21s
Mm.
Speaker 0
59.97s
Aa naan em maadurennu kekkuren.
Speaker 1
62.91s
Bro, ippa center-ukku varrennu irukkaru.
Speaker 0
66.13s
Aa maavu.
Speaker 1
66.13s
Half an hour-la half an hour-la naan vandha piragu naan inga doctor consultation varaaru ippo.
Speaker 0
70.11s
Okay.
Speaker 1
70.73s
Naan innaikka manushan first eppadiya irundhaa andha first namma pottomae 9,20,000 adhai first vaangiyaa irundhaa.
Speaker 0
76.35s
Okay.
Speaker 1
77.21s
Vaangittu unakku naan poyittu.
Speaker 0
77.89s
Aamaa bro, payment vaangittu edhu edhu complimentary rendu invoice kuduthalla unkitta moonu invoice irukku. Moonu-me enkitta dhaan irukku. Adhula edhu edhu enna pannanum ennendu enakku sonnenna naan close panni idhu pannikkuvom bro.
Speaker 1
82.89s
Irukku moonnume enkitta dhaan irukku.
Speaker 1
86.97s
Aa
Speaker 1
88.65s
Okay okay done avar vandha udane naan pesittu kooppiduren.
Speaker 0
91.77s
Mm mm sari okay.
Speaker 1
93.65s
Mm okay