A

Call Intelligence

None with Bharath Kumar — Jan 31, 2026 16:10

Deal Lost Hot
Customer None
Phone +919150048625
Rep Bharath Kumar
Team Sales
Date 2026-01-31 16:10
Duration 0:33
Source None

Call History

93 attempts
Total Attempts93
First CallJan 23, 2026
Last CallFeb 26, 2026
Total Talk Time134.2 min
Other RepsSuganya, Abijith, Abijith, Abijith
Rep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
2.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 93
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality High Engagement
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Transactional
Closing Attempt Yes
Closing Technique direct_close
Call Ending hard_decline

Call Structure

Duration 0:33 (34s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 11
Rep Words / Customer Words 16 / 48
Rep Longest Monologue 3s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
collagen Customer 1099.00 Excited Checking stock availability and requesting an invoice.

Key Moments

3
00:01
Invoice Request
Customer initiates the purchase immediately.
00:07
Price Confirmation
Agent confirms the price (1099) which the customer accepts.
00:20
Stock Inquiry
Customer checks availability of Collagen, showing high intent.

Trust Signals

3
Direct request for invoice
Informal 'bro' language
Willingness to 'face' consequences

Enthusiasm Signals

2
Asking for invoice 'dakkunu' (instantly)
Repeating 'seekkiram' (fast)

Topics Discussed

Invoicing Collagen Stock availability Pricing Weakness

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Ready to buy immediately.
Middle 2 neutral Asking for stock and speed ('seekkiram').
Closing 3 neutral Willing to handle any issues that arise.

Call Transcript

Click to expand
Source File +919150048625 31-1-2026, 4-10-13pm.mp3
Transcript +919150048625_31-1-2026,_4-10-13pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19235