A
Call Intelligence
None with Bharath Kumar — Jan 31, 2026 15:31
Deal Lost
Warm
Call History
93 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
decision_maker
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
logistical_followup
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:45 (106s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
40
Rep Words / Customer Words
142 / 138
Rep Longest Monologue
10s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
time_constraint
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too many meetings
Vaanaam bro enakku vaanaam bro meeting nee po bro meeting
|
time_constraint | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| invoice/service | Rep | -- | Neutral | Customer mentions sending an invoice for the agent to check. |
Key Moments
300:36
Customer venting about sales pressure
Shows high trust and rapport between the agent and customer.
01:02
Invoice confirmation
Confirms the customer has received and is reviewing the billing documents.
01:21
Travel plans to Alipur
Sets the timeline for the next possible interaction (Monday).
Trust Signals
2
Sharing personal work grievances
Casual 'bro' terminology
Resistance Signals
1
Refusal to attend more meetings ('vaanaam bro meeting')
Topics Discussed
Work pressure
Meetings
Invoices
Client payments
Travel plans
Leave schedule
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Casual greeting. |
| middle | 2 | negative | Customer expresses frustration about work pressure and meetings ('kaththu kaththunnu kaththuvaanga'). |
| closing | 3 | positive | Discussing personal travel plans. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello
Speaker 0
0.63s
Sollu bro.
Speaker 1
1.75s
Illa bro, kaalaila phone pannirundhule, ippadhaan enakku time kidaichirukku, adhudhaan call pannirundhunu.
Speaker 0
6.33s
Kaalaila naan ennathukku pannanum-te marandhuchhen.
Speaker 1
9.23s
Nenju phone nadanathu ondru
Speaker 0
11.85s
Enna meeting okay?
Speaker 1
12.67s
Okay aamaa okay.
Speaker 0
14.87s
Appadinnaadhaan pesureenga Kerala.
Speaker 1
17.15s
Oru naal kooppiduren neenga maam onnu naal kooda varendrathaanu.
Speaker 0
18.95s
Kooda vendiyittaanu oru
Speaker 0
21.05s
Illa kooppittaanga ennaiya venaam naanga kooppittaanga.
Speaker 0
24.51s
Alariyangala, I mean eppadi solradhu? Yaarunna oruthar vaangannanga, illa ma'am naanga varalainnu solli.
Speaker 1
29.61s
Mm.
Speaker 0
30.97s
Velai irukkulla engalukku.
Speaker 1
33.49s
Ippa engalukkellaam naangal vettiyaa ukkaandhu irukkom, vettiyaa ukkaarugiraangal udhavi edungaannu sollittaanga.
Speaker 0
36.99s
Nee sales-la irukkura bro naan bill podalainnaa enna kooppittu kaththu kaththunnu kaththuvaanga.
Speaker 1
40.93s
Delhi enga ukkaandhu vena podalaam bro.
Speaker 0
43.37s
Vaanaam bro enakku vaanaam bro meeting nee po bro meeting appadinnaadhaan nandhadhu innaikku meeting.
Speaker 1
48.85s
Adhuvaa enna avan vandhu eppadi solgiradhu naanum theriyala. Adhuvum unna nerla udkaara vachu adutha Saturday nee vaa bro ma'am varum.
Speaker 0
54.67s
Adhu ungalukku neram.
Speaker 0
57.67s
Illa illa venaam enakku meeting aen sollaathu naan ethuvume kekkala unakku invoice anuppichu nee paaru bye.
Speaker 1
62.13s
Paathutten. Ellaam andha idhu ellaam solve aayiduchchaa? Edhuna venumaa doubt?
Speaker 0
67.03s
Mukkaavashiyam solve pannitten bro ennannaa kekkuren naanu.
Speaker 1
70.33s
Sari okay, innaikku oorukku poriyaya nee?
Speaker 0
73.25s
Illa bro innaikku oru client kitta payment vaanganum aindhu manikku.
Speaker 1
75.97s
Appo naan Monday leave-aa nee?
Speaker 0
78.27s
Illaiyaa?
Speaker 1
79.39s
Appa eppa oorukku pogira?
Speaker 0
81.05s
Alipur.
Speaker 1
83.43s
Adhaan naalaikku pona Monday leave dhaan kanakku.
Speaker 0
85.65s
Naalaikku poyittu Monday vandhuruven.
Speaker 1
88.89s
Naalaikku kaalaiyila poviyya?
Speaker 0
90.49s
Naalaikku kaalaiyila poyittu Monday morning return aayidum.
Speaker 1
94.19s
Adhukku neenga Monday leave pogalaamla?
Speaker 0
96.99s
Leave-la thaan irundhulla.
Speaker 1
99.51s
Sari sari sari.
Speaker 0
100.69s
Mm adhellam irukku.
Speaker 1
103.25s
Sari bro.
Speaker 0
104.39s
Mm okay.