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Call Intelligence

None with Bharath Kumar — Jan 30, 2026 18:39

Deal Lost Warm
Customer None
Phone +919150048625
Rep Bharath Kumar
Team Sales
Date 2026-01-30 18:39
Duration 1:15
Source None

Call History

93 attempts
Total Attempts93
First CallJan 23, 2026
Last CallFeb 26, 2026
Total Talk Time134.2 min
Other RepsSuganya, Abijith, Abijith, Abijith
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
100.0%
Personalization
5.0/10
Technical Quality
6.0/10

Active Alerts

2
!!

High-Value Deal Lost: ₹67,000

Bharath Kumar lost a ₹67,000 deal with None. Immediate review recommended.

!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Package IO 360
Deal Value ₹67,000
Purchase Date Jan 30, 2026
Calls Before Closure 93
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Existing Customer
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Closed
Decision Maker Decision Maker
Lead Type returning_customer

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Approach Policy Enforcement
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 1:15 (75s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 24
Rep Words / Customer Words 102 / 118
Rep Longest Monologue 11s
Customer Longest Monologue 12s
Silence Gaps (>2s) 0 (max 1.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Billing

Objections

1
Objection Category Raised By Handled Technique Quality
Need split-up/breakup invoice for insurance claim
Avarukku vandhu insurance claim pannanumaa adhoda split up breakup maadhiri invoice thara mudiyumaannu kekkuraaru
 administrative/billing Customer Yes policy citation Average

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer 67000.00 Neutral The core package the client purchased for 67,000 INR.

Key Moments

4
00:08
Invoice Split Request
Customer requests a breakup of the 67,000 INR invoice for insurance purposes.
00:19
Policy Refusal
Agent firmly denies the request, stating they don't provide split invoices for anyone.
00:36
Insurance Coverage Clarification
Agent explains that 'Wellness' services (IO 360) are not covered by health insurance.
01:04
Data Reconciliation
Customer asks agent to check 'others' data for missing client details.

Discovery Questions

2
Q1 Enna sollattum? (What should I tell him?)
Q2 Ungalukku indha data ellam okay-va? (Is this data okay for you?)

Trust Signals

2
Direct communication about high-value transactions
Reference to specific internal staff (Nivedha)

Resistance Signals

1
Pushing for a non-standard invoice format for insurance purposes

Confusion Signals

1
Uncertainty about whether wellness is covered by insurance

Topics Discussed

Invoice Split-up Insurance Claims IO 360 Package Wellness Service Coverage CFO Consultation Data Accuracy

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking for a technical favor regarding an invoice.
Middle 2 negative Trying to explain the client's need for insurance split-up.
Closing 3 neutral Accepts the agent's refusal and agrees to inform the client.

Call Transcript

Click to expand
Source File +919150048625 30-1-2026, 6-39-46pm.mp3
Transcript +919150048625_30-1-2026,_6-39-46pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19233