A
Call Intelligence
None with Bharath Kumar — Jan 30, 2026 12:11
Deal Lost
Hot
Call History
93 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
20.00%
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Transactional
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:24 (25s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
42 / 48
Rep Longest Monologue
3s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| unspecified health package | Customer | -- | Positive | Finalizing payment with a 20% discount. |
Key Moments
300:00
Discount Mention
Customer confirms the 20% discount instruction, setting the stage for the close.
00:05
Payment Request
Agent pushes for immediate payment upon sending the invoice.
00:18
WhatsApp Agreement
Finalizing the channel for transaction documents.
Trust Signals
2
Willingness to pay immediately
Requesting invoice via WhatsApp
Enthusiasm Signals
1
Promptness in discussing payment
Confusion Signals
1
Brief confusion over names (Sathi vs Sasi)
Topics Discussed
Discount
Invoice
WhatsApp
Payment Transfer
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on the discount terms. |
| Closing | 2 | positive | Agrees to the WhatsApp transfer process. |
Call Transcript
Click to expand
Speaker 0
0.01s
Pottenna bro twenty percent kodukka sollittanga bro.
Speaker 1
0.53s
Aa
Speaker 1
2.25s
Aa
Speaker 1
4.59s
Ippadi percent discount-ungala?
Speaker 0
5.61s
Aa naan invoice kuduthuduren unakku, payment vaangiru ippave. Avaru Sathi bro illaiye.
Speaker 1
9.29s
Avaru Sasi bro illaiye sir neenga anuppichu vidunga naan Sasi bro-vai kaamichuren.
Speaker 0
11.67s
Neenga anuppichu vidunga, naan Sathi bro-va kaamichuren. Neenga WhatsApp WhatsApp pannidunga avarukku, WhatsApp pannidunga, WhatsApp pannidunga.
Speaker 1
14.97s
Aa namma WhatsApp pannidalaam.
Speaker 1
18.49s
Sari okay bro, enakku WhatsApp pannirunga, naan avarukku transfer panniduren.
Speaker 0
21.61s
Sari okay bro, naan kudukkuren.
Speaker 1
23.25s
Aa okay.