A
Call Intelligence
Manobala Ranjith Kumar with Bharath Kumar — Jan 30, 2026 12:06
Deal Lost
Warm
Call History
93 attemptsRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Manobala Ranjith Kumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
referral
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical/Operational
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
4:42 (282s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
42 / 108
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
4 (max 196.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Employee discount clarification
employee discount edhaachum irukkaannu solli paathuttu
|
price | Customer | Yes | acknowledgement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| booking/service | Rep | -- | Neutral | Booking made through Sasi from Jilango sir's team. |
Key Moments
300:13
Clarification of the referral source.
Establishes trust and the reason for the call.
00:26
Confirmation of discount eligibility.
Crucial for the customer's willingness to proceed with payment.
01:19
Call connectivity issues.
The call effectively ends here due to audio failure.
Trust Signals
1
Mentions specific internal team members (Jilango sir, Sasi).
Confusion Signals
1
Confusion over which 'Sasi' was being referred to.
Topics Discussed
Internal Referrals
Employee Discounts
Booking Confirmation
Payment Process
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and connection. |
| Middle | 2 | neutral | Explaining the booking process through Sasi. |
| Closing | 3 | negative | Repeated 'Hello' suggests connection issues. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello.
Speaker 1
1.73s
Bro Manobala Ranjith Kumar.
Speaker 0
3.99s
Aama bro, adhu vandhu Sathi innoru thar irukkarula.
Speaker 1
6.99s
Aamaa.
Speaker 0
7.75s
Avaroda friend-aan bro adhu.
Speaker 1
10.17s
Mm.
Speaker 0
10.83s
Avanga vandhu
Speaker 1
11.53s
Susina yaaru ivaru okay aaraa illa.
Speaker 0
13.63s
Okay-aa irukkala, innooru Sasi Jilango sir team-la iruppaaru orutharu.
Speaker 1
16.71s
Aa aa aa aa.
Speaker 0
17.77s
Andha Sasi avar book panna sonnaaru enna oru naalu adhanaala naan book panni koduthutten avarkitta kettadhukku.
Speaker 1
21.05s
Book panni
Speaker 0
23.23s
Idhu naan CFA maam kitta naan pesuren employee discount edhaachum irukkaannu solli paathuttu.
Speaker 1
26.49s
Aamaa aamaa discount ungalukku poda sonnaanga payment pannittaara avaru
Speaker 0
29.29s
Payment pannunga.
Speaker 0
30.47s
Avar evvalavunnu sonna pay panniduvaaru ivare pay panniduraarudhaan ivaroda money.
Speaker 1
34.49s
Aamaava evvalavu percent employee?
Speaker 0
35.21s
Evvalavu percent employee?
Speaker 0
37.49s
Aa aa.
Speaker 0
79.05s
Hello
Speaker 0
83.51s
Hello
Speaker 0
277.45s
Hello.
Speaker 0
280.15s
Hello.
Speaker 0
281.89s
Hello