A
Call Intelligence
Venkatesan Ethiraj with Bharath Kumar — Jan 30, 2026 11:55
Deal Lost
Hot
Call History
93 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
6.0/10
Active Alerts
1High-Value Deal Lost: ₹100,000
Bharath Kumar lost a ₹100,000 deal with Venkatesan Ethiraj. Immediate review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
360 Program
Deal Value
₹1,00,000
Calls Before Closure
93
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Consultative/Administrative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:38 (98s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
38
Rep Words / Customer Words
142 / 188
Rep Longest Monologue
14s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Administrative
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Amount mismatch
Amount silathu amount mismatch aaguthu.
|
administrative | Rep | Yes | process explanation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Customer | 100000.00 | Positive | Discussion of 'moondru aaru' (360) client and pricing. |
Key Moments
300:10
Confirmation of 360 Program
Customer confirms the client is for the 'moondru aaru' (360) program, a high-value package.
00:35
Payment Commitment
Customer commits to paying 1 Lakh INR advance today for two people.
01:10
Invoice Reconciliation
Agent identifies invoice mismatches and commits to fixing them via credit card bill verification.
Discovery Questions
2
Q1
Venkatesan Ethiraj unnoda client dhaana?
Q2
O rendu rendu quantity moondru aaru edukkuraangala?
Trust Signals
2
Willingness to pay 1 Lakh advance
Proactive blood test completion
Enthusiasm Signals
1
Confirming two people are joining together
Resistance Signals
1
Mention of amount mismatch in invoices
Confusion Signals
1
Discrepancy in how the client was tagged (Thyroid vs 360)
Topics Discussed
Client Identification
360 Program Pricing
Blood Test Reports
Advance Payment
Invoice Mismatch
CRM/Sheet Updates
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clarifying client identity. |
| Middle | 2 | positive | Confirming high-value payment and program details. |
| Closing | 3 | neutral | Agreeing on administrative next steps. |
Call Transcript
Click to expand
Speaker 0
0.25s
Hello.
Speaker 1
1.69s
Bro Venkatesan Ethiraj unnoda client dhaana?
Speaker 0
4.89s
Innoru rate sollunga.
Speaker 1
6.79s
Venkateshan Yathiraj.
Speaker 0
8.37s
Aama aama bro.
Speaker 1
9.53s
Avaru data edhuvume varala.
Speaker 0
10.97s
Illa illa avar innaikku dhaan pay pannuvaaru avar moondru aaru client actually.
Speaker 1
15.27s
Millennaayiram aagum.
Speaker 0
16.23s
Moodu aindhu-kku thaan edukka poraaru, naan first-e munnaadiye kuduthutten avarukku, blood test-laam eduppaanga paatheengala? Avaru inga varumbodhu ellaa report-um ready-aa irukkura maadhiri, blood moolayamaa edhu edhelaam edukkanumo adhelaam eduthaachu.
Speaker 1
25.23s
Okay Anna, innaikku amount rendu perum rendu perum.
Speaker 0
25.63s
Aanaa innaikku
Speaker 0
27.03s
Rendu perume rendu perume friends dhaan, ore aalungal dhaan rendu perume.
Speaker 1
30.79s
O rendu rendu quantity moondru aaru edukkuraangala?
Speaker 0
32.99s
360 edukka poraanga. Inga payment irukkum.
Speaker 0
35.29s
Avanga veliyila irukkaanga, adhanaala bread test mattum eduthuttu naanu, payment innaikku advance oru rendu perukku serthu oru latcham roopai pay panrennu irukkaanga innaikku.
Speaker 1
35.31s
Avanga vandhu avanga.
Speaker 1
42.93s
Mm.
Speaker 0
43.05s
Service vandhu avanga innum confirm pannala ennikku vandhu edukka porangannu, aana payment mattum innikku panniduvanga ondru lakh.
Speaker 1
48.45s
Sari okay bro, enakku client enakku inga thyroid update aayirukku. Aenna thyroid eppadi update pannirukkaanganna blood test client-nu update pannittu irukkaanga. Nee inform pannaleinna inga moondru aaru-nnu poda maattaanga. Moondru aaru-nnu podanumla adhanaala naan ketten.
Speaker 0
56.77s
Illa three sixty three sixty thaan.
Speaker 0
62.91s
Appadiya sir adhu mattum hold pannikkonga naan innaikkullaam adhu payment vaangi ungalukku naan update pannunga yenna.
Speaker 1
66.93s
Sari appuram nee enakku send pannala bro sheetla.
Speaker 0
69.69s
Aamaa bro.
Speaker 1
70.01s
Adhula naan mukkaavaasi ella invoice-um raise pannittu irukken, oru moondru irandu naangu invoices raise aagala.
Speaker 0
73.29s
Aa aa.
Speaker 0
75.93s
Okay.
Speaker 1
76.61s
Amount silathu amount mismatch aaguthu.
Speaker 0
78.97s
Adhu ennannu sonneenganna idhu pannikkalaam.
Speaker 1
80.65s
Aa naan naan bills enkitta credit card bills vandhirukku, naan indha bills-a vachu naan end close pannitta piragu unakku oru update dharen.
Speaker 0
84.41s
Mm.
Speaker 0
88.57s
Okay naan December thaan add pannitten paarunga andha sheetlaye.
Speaker 1
89.17s
Ad pannunga.
Speaker 1
91.45s
O add pannirukkeengala? Naan paakkuren first January-ai mudichittu appadiye ippadi varen.
Speaker 0
95.51s
Sari okay.
Speaker 1
96.39s
Okay bro.
Speaker 0
97.37s
Mm haa.