A
Call Intelligence
None with Bharath Kumar — Jan 30, 2026 10:49
Deal Lost
Warm
Call History
93 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
50.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Frustrated
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Abrupt
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:23 (83s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
31
Rep Words / Customer Words
118 / 124
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Issue
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing Data
Avanga data anuppalaiya? ... Enakku December aarunavathula irundhu venum bro
|
service issue | Customer | Yes | immediate action/alternative | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| lead data/mobile numbers | Rep | -- | Other | Requesting data from December 6th onwards with mobile numbers. |
Key Moments
300:10
Staff Availability Conflict
Customer complains staff aren't answering; Rep clarifies they are on leave.
00:59
Specific Data Request
Customer defines the scope of missing data (from Dec 6th).
01:11
Resolution Commitment
Rep promises to manually add and send the December data/receipts.
Discovery Questions
3
Q1
Unga team rendu per irukkangala?
Q2
Avanga data anuppalaiya?
Q3
Neeve edhaavadhu phone panna edhukkureengala?
Trust Signals
2
Directly asking for specific data sets
Referring to team members by name (Nivedha, Roshana)
Resistance Signals
2
Complaining about lack of communication
Expressing frustration that staff are on leave
Confusion Signals
1
Confusion over which staff members are available vs on leave
Topics Discussed
Missing lead data
Staff leave status (Nivedha, Roshana)
December data records
Mobile number lists
Receipts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Complaining about missing data and staff not answering phones. |
| Middle | 2 | neutral | Specifying exact dates (Dec 6th/15th) for data requirements. |
| Closing | 3 | neutral | Accepts the promise of data being sent. |
Call Transcript
Click to expand
Speaker 1
0.81s
Hello.
Speaker 0
1.43s
Hello.
Speaker 1
2.43s
Hello bro.
Speaker 0
3.23s
Bro, unga team rendu per irukkangala? Avanga data anuppalaiya?
Speaker 1
6.81s
Avangala sollittene oru nimisham irunga phone panna.
Speaker 0
9.07s
Phone panna phone edukka maattendraanga.
Speaker 1
10.43s
Avanga leave pro Nivedha naanum call pannen edukkooda.
Speaker 0
12.87s
Nivedha Liva Nivedha Liva andha ponnu Roshana.
Speaker 1
15.67s
Ingathaan irukkaanathu.
Speaker 0
16.81s
Aa ungalukku solla bro first one data-nu solla bro.
Speaker 1
18.03s
First one data annodu appuram data Bharat vaachu annodu.
Speaker 1
22.31s
Data indha month neenga edhuna panniruppeenga? Matha data ungalukku with mobile number-oda.
Speaker 0
24.83s
Namaskaram bro, with mobile number.
Speaker 0
27.63s
December padhinaindhu-la irundhu kelunga.
Speaker 1
29.35s
Yaarkitta?
Speaker 1
33.57s
Saringa neenga pannadhunnu oru data irukkumla adhai mattum avarukku anuppichu vidunga.
Speaker 1
38.37s
Adhula miss aaguradhu avar aaganumnu solli naan ketkiren, okayngala? Neeve edhaavadhu phone panna edhukkureengala? Neengal edhaachum pannureengala?
Speaker 0
44.29s
Nivedha phone panna eduthuchu, Nivedha leave-la irukkaan.
Speaker 0
49.65s
Hello.
Speaker 1
50.19s
Aa sollunga.
Speaker 0
51.37s
Nivedha phone panna eduthuchu bro, leave-nu sonnaanga, sari naan vera eppadi kekkuradhu enakku naan nethu.
Speaker 1
53.83s
Entha?
Speaker 1
57.31s
Naan nethu aamaa aamaa.
Speaker 0
59.43s
Enakku December aarunavathula irundhu venum bro, ellaathaiyum December aarunavathula irundhu yenna.
Speaker 1
64.55s
Mm.
Speaker 0
64.81s
Niraiya appathula irundhu vittu poyirukkulla.
Speaker 1
67.19s
Sari naan sari naan anupputhu anupputhu.
Speaker 0
69.53s
Innoda innoda idhum December 15 illa naan December.
Speaker 1
71.99s
Naan add panren thaniya oru idhula add panren adhu pakkathulaye Decembernu pottu andha add panren receipt.
Speaker 0
76.37s
Okay bro, avanga avangala seekkirama kudukka solla bro, phone panna edukkala, phone edukka.
Speaker 1
80.15s
Sari kodukkum sir kodukkum.
Speaker 0
82.11s
Seri okay.