A
Call Intelligence
None with Bharath Kumar — Jan 29, 2026 15:53
Deal Lost
Warm
Call History
93 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Expert
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High Urgency
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Approach
Problem-solving
Closing Attempt
Yes
Closing Technique
other
Call Ending
other
Call Structure
Duration
2:11 (131s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
44
Rep Words / Customer Words
248 / 182
Rep Longest Monologue
11s
Customer Longest Monologue
15s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Technical/Operational
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Data not loading
unnoda mobile number-ukku invoice anuppichaa load aayitte irukku.
|
technical | Rep | Yes | alternative solution | Good |
|
Missing sales data from others
niraiya bills-e open aagala, close aagala, silathu payment vandhu nikkudhu, aana adhukku enna data-ve theriyala.
|
operational | Rep | Yes | commitment | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| invoice/billing data | Customer | -- | Other | Urgent need to close open bills and track payments. |
| body kit | Customer | -- | Neutral | Mentioned at the very end of the call. |
Key Moments
300:01
Urgent Invoice Request
Sets the high-pressure tone of the call.
00:41
Data Gap Identification
Speaker 0 identifies that many bills are open/unclosed due to missing data from the sales team.
01:16
Technical Troubleshooting
Discussion of WhatsApp loading issues for the invoice.
Discovery Questions
3
Q1
Avangakitta kooda ennannu sollanum?
Q2
Enna bro, indha load aagudhu?
Q3
Illaiyaa meedhi ellaarukku answer sigamaa poyiduthaa?
Trust Signals
2
Direct peer-to-peer communication
Sharing internal target pressures
Resistance Signals
2
Technical issues with WhatsApp loading
Complaints about other sales team members not providing data
Confusion Signals
1
Confusion over why the invoice isn't loading on specific numbers
Topics Discussed
Invoice generation
Data collection from sales team
WhatsApp delivery issues
Daily targets
Body kits
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Demanding an invoice immediately. |
| Middle | 2 | negative | Complaining about missing data and open bills. |
| Closing | 3 | neutral | Agreeing to wait for the data collection. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello
Speaker 1
1.33s
Bro oru invoice bro konjam urgent-aa venum innaikkulla shift pannanum.
Speaker 0
1.41s
Pro oru
Speaker 1
4.93s
Konjam dakkunnu pottu kuduthureengala?
Speaker 0
7.31s
Naan ketta date arai mani neram.
Speaker 1
8.51s
Aamaa ready pannirukken ready pannirukken simultaneously adhaiyum pannittu irukken.
Speaker 0
10.49s
Adhigamaannidhu.
Speaker 0
11.79s
Eppo eppo kudukkuren bro?
Speaker 1
12.87s
Next illa illa naangu muppadhikkulla naangu muppadhikkulla vandhurum.
Speaker 0
13.89s
Aa next illa illa four thirty.
Speaker 0
18.39s
Bro nee ippa koduthaathaan bro naakkula pannuva mudiyum.
Speaker 1
21.25s
Adhuthaan pro ready panrathukku paathi mudinjiruchu. Adhukkulla naduvula indha client phone panni adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla adhukkulla
Speaker 0
25.27s
Adhepola anga yaar yaaro irukkaanga niraiya per irukkaangala sales team Roshama.
Speaker 1
29.95s
Aamaam irukkaanga.
Speaker 0
30.77s
Avangakitta kooda solriya?
Speaker 1
33.89s
Avangakitta kooda ennannu sollanum?
Speaker 0
35.51s
Nee eppadi data enakku kudukkuriyo avangaloda sale data kooda enakku venum.
Speaker 1
38.49s
Saringa naan kettu vaangi tharen naan ellaarukkittayum.
Speaker 0
41.59s
Yaaru bro, yaar yaar sales scheme irukko matha perukkum solla bro, enakku ella data venum, yenna niraiya bills-e open aagala, close aagala, silathu payment vandhu nikkudhu, aana adhukku enna data-ve theriyala.
Speaker 1
52.55s
Sari okay, naan ellaarum collect panni anuppuren.
Speaker 0
53.35s
Aa
Speaker 0
54.51s
Enakku naalaikku eveningkulla naan complete panna solli enakku target eduthuttu irukkaanga.
Speaker 1
56.95s
Naalaikku naan sonnen thaan maattaanga bro, naan innaikku kettu vaangi tharaadhu.
Speaker 0
60.13s
Aa naan naalaikkulla mudikkanum nee innaikku kudutha innaikku kuduthaathaan naan naalaikku mudikka mudiyum
Speaker 1
61.93s
Aamaa bro innaikku kudutha innaikku kudutha.
Speaker 1
64.73s
Adhudhaan solren naanu naan ungalukku naan vaangi tharen irunga neenga first enakku idhu mattum generate panni quicka kaamichu vitturunga naan
Speaker 0
70.41s
Send pannitten WhatsApp vandhuchu check panna oru vaatti.
Speaker 1
73.55s
Enna avaru avvalavu fast-aa irukkeenga ellaarum?
Speaker 0
76.21s
Enna bro, indha load aagudhu? Aama, unnoda mobile number-ukku invoice anuppichaa load aayitte irukku.
Speaker 1
82.41s
Ennoda mobile number office number.
Speaker 0
84.61s
Rendume appadithaan aagudhu, naan adhanaaladhaan rendu vaatti anuppichiruppom paathiya?
Speaker 1
89.01s
Illaiyaa meedhi ellaarukku answer sigamaa poyiduthaa?
Speaker 0
92.05s
Ellaa number-kkume poguthu. Unakku thaan pogala.
Speaker 1
94.77s
Enna vichitramaa irukku ennaa kandupidichu
Speaker 0
97.99s
Rendu unakku paaru rendu numberukkum anuppichiruppa rendu numberukkum appadiye thaan irukku.
Speaker 1
102.11s
Moondraavadhu moondraavadhu iranguvaan nokkumbodhu onnaavadhu Bhagavan.
Speaker 0
104.97s
Naan group-la potten, adhanal dhaan sales and finance adhula correct-aa poyiduchu, adhula paathiya moonuthulayum pottiruppen.
Speaker 1
111.29s
Aa haa.
Speaker 0
114.23s
Send pannattum bro, unakku adhu thirumbitte irukkaadhu, eppodhum moppai thookko.
Speaker 1
116.83s
Sari okay.
Speaker 0
118.61s
Sari okay.
Speaker 0
119.99s
Mm.
Speaker 1
122.17s
So neenga like body kit appuram paatheengannaa
Speaker 1
129.99s
Athaiyum okke irukku.