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Call Intelligence

None with Bharath Kumar — Jan 28, 2026 11:32

Deal Lost Warm
Customer None
Phone +919150048625
Rep Bharath Kumar
Team Sales
Date 2026-01-28 11:32
Duration 2:22
Source None

Call History

93 attempts
Total Attempts93
First CallJan 23, 2026
Last CallFeb 26, 2026
Total Talk Time134.2 min
Other RepsSuganya, Abijith, Abijith, Abijith
Rep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 10.00%
Calls Before Closure 93
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Expert
Brand Sentiment Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Influencer
Lead Type b2b

Conversation Flow

Opening Type other
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Approach Consultative/Operational
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 2:22 (143s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 62
Rep Words / Customer Words 342 / 218
Rep Longest Monologue 12s
Customer Longest Monologue 8s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price/Discount

Objections

1
Objection Category Raised By Handled Technique Quality
Discount mismatch
Enakku 15% venumnu appadinu kettaaru... Republic Day koduthaangalaam padhinaindhu percent
 price Customer Yes deferral to finance Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
test kit / health package Customer -- Neutral Discussion about courier logistics to Mumbai and kit returns.
republic day offer (15% discount) Rep -- Interested Customer asking if the 15% website offer can be applied to a regular buyer.

Key Moments

3
00:12
Invoice Request
The customer explicitly asks for the invoice, moving the conversation to closing.
00:43
Mumbai Logistics Discussion
Clarifies the timeline for test kit collection in Mumbai (2 days).
01:45
Republic Day Offer Mention
Customer brings up a 15% discount found on the website, creating a negotiation point.

Discovery Questions

3
Q1 Enna bro, innaikkum varalaiya avan?
Q2 Sari enakku invoice pottu kudukkureengala?
Q3 Test eduthuttaangala anna?

Trust Signals

2
High familiarity with the agent
Knowledge of internal processes (login, finance team)

Resistance Signals

1
Questioning why a 15% discount isn't automatically applied

Confusion Signals

1
Confusion over which client gets which discount (Raveendran vs others)

Topics Discussed

Invoicing Courier Logistics Mumbai Pincodes Test Kit Status Republic Day Discounts WhatsApp Coordination Finance Team Approval

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Casual banter about a colleague.
Middle 2 neutral Detailed discussion on logistics and courier timelines.
Closing 3 neutral Pushing for specific discount percentages for his clients.

Call Transcript

Click to expand
Source File +919150048625 28-1-2026, 11-32-4am.mp3
Transcript +919150048625_28-1-2026,_11-32-4am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19227