A
Call Intelligence
None with Bharath Kumar — Jan 27, 2026 11:12
Deal Lost
Warm
Call History
93 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
50.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:11 (72s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
33
Rep Words / Customer Words
102 / 98
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
300:12
Call source confusion
Initial minutes spent clarifying why the call was made and who called whom.
00:50
Data request
Customer explicitly asks for specific data/records for the month.
01:02
Deadline setting
Customer defines 'afternoon' as 3:00 PM for the data delivery.
Trust Signals
2
Direct request for data
Setting a specific deadline (3 PM)
Confusion Signals
1
Confusion over dialer/call logs at 00:30
Topics Discussed
Missed calls
Call logs
Monthly data request
Timeline for delivery
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confusion over missed calls and who initiated the contact. |
| Middle | 2 | neutral | Resolving the technical/logistical confusion. |
| Closing | 3 | neutral | Requesting data and setting a deadline. |
Call Transcript
Click to expand
Speaker 1
0.91s
Hello.
Speaker 0
1.01s
Hello
Speaker 1
1.65s
Hello bro.
Speaker 0
2.55s
Mm solluven.
Speaker 1
3.95s
Neengalaa anuppura call pannineenga?
Speaker 1
8.85s
Aamaa.
Speaker 0
8.85s
Aama naan call pannuvaen, appa vandhudhaan neenga.
Speaker 1
12.33s
Aamaa bro, avan leave naan ungalukku call pannave illaiya, neengale dhaan call panni solraannu.
Speaker 0
16.61s
Illa neengathaan call pannanum ippa nee.
Speaker 1
18.77s
Maangal panninaalum.
Speaker 0
19.85s
Aa ippo unga kaal unga kaal thaan vandhuchu sir.
Speaker 1
23.39s
Aamaa.
Speaker 0
24.59s
Idhuthaan complete.
Speaker 1
24.61s
Ippadi oru nerathukku mela varuthu bro.
Speaker 0
27.21s
Ippodhaan kaal endhiruchu.
Speaker 0
30.93s
Oru oru mistake irukkuthu neenga adhaan answer panniren.
Speaker 1
34.47s
Hello bro.
Speaker 0
35.61s
Aa.
Speaker 1
36.35s
Endha edhuvum dial calls edhuvume kaadha illaiya?
Speaker 0
39.25s
Solliyaiyaa appa idhu oru mistake-aa irundhunu ninaikiren naan paarththu call pannen
Speaker 1
42.07s
Annaikku panna naan mundhe nerathu.
Speaker 0
44.43s
Appadiyaa? Mundha nethu ippo ennathu?
Speaker 1
45.53s
Mundhu nethu panninaalum
Speaker 0
48.49s
Sari okay vidu paathikkiren naan.
Speaker 1
50.57s
Pro enakku indha maasathukku en mela irukkura andha data mattum venum pro thanithaniya thappa thappa irukkura data.
Speaker 0
55.37s
Vandhu netha meen oru velaiyila ukkaandhurukken.
Speaker 1
57.35s
Onnum illa, neenga madhiyanathukkulla kodutha podhum.
Speaker 0
59.75s
Mm sari, madhiyanathukku evvalavu naal irukku sollu.
Speaker 1
62.27s
Enakku moonu mani varaikkum madhiyaanam thaan.
Speaker 0
64.95s
Sari okaydaa.
Speaker 1
66.39s
Naan illa irundhu avan parathu ezhuthittu kettanum vera.
Speaker 0
69.23s
Tharren naan tharren.
Speaker 1
70.73s
Mm, okay okay.