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Call Intelligence

None with Bharath Kumar — Jan 24, 2026 17:45

Deal Lost Warm
Customer None
Phone +919150048625
Rep Bharath Kumar
Team Sales
Date 2026-01-24 17:45
Duration 0:25
Source None

Call History

93 attempts
Total Attempts93
First CallJan 23, 2026
Last CallFeb 26, 2026
Total Talk Time134.2 min
Other RepsSuganya, Abijith, Abijith, Abijith
Rep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
90.0%
Personalization
3.0/10
Technical Quality
0.0/10

Active Alerts

2
!

No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with None.

!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 93
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Existing Lead/Customer
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Likely Decision Maker
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality Fair
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Transactional
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:25 (26s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 12
Rep Words / Customer Words 58 / 26
Rep Longest Monologue 4s
Customer Longest Monologue 3s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
unspecified package/service Customer 89775.00 Neutral Discussion regarding a payment of 89,775 INR.

Key Moments

2
00:15
Price Correction
Agent corrects the amount to the exact figure of 89,775, demonstrating record-keeping accuracy.
00:19
Customer Commitment
Customer agrees to verify the amount sent, which is a critical step for closing the payment loop.

Trust Signals

1
Customer acknowledges the transaction and agrees to check the amount.

Confusion Signals

1
Customer initially questions the 90,000 figure before the agent corrects it to 89,775.

Topics Discussed

Payment verification Transaction amount Forwarding documents/sets

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Functional greeting.
Middle 2 neutral Clarifying the exact currency amount.
Closing 3 neutral Agreement to check records.

Call Transcript

Click to expand
Source File +919150048625 24-1-2026, 5-45-12pm.mp3
Transcript +919150048625_24-1-2026,_5-45-12pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19225