A
Call Intelligence
None with Bharath Kumar — Jan 23, 2026 18:01
Deal Lost
Cold
Call History
93 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Bharath Kumar
Bharath Kumar scored 1.0/10 on call with None. Review recommended.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Unknown
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Non-Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:55 (55s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
78 / 16
Rep Longest Monologue
15s
Customer Longest Monologue
3s
Silence Gaps (>2s)
2 (max 14.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| brand | Rep | -- | Neutral | Ivangalukku brand kodalaam (We can give them the brand). |
Key Moments
200:32
Agent mentions missing lists
Reveals the call is about internal lead management/CRM issues ('indha month naan pannadhu... list mattum venum bro').
00:52
Request for personal number
Agent asks for a personal number to continue the conversation outside the recorded line.
Confusion Signals
1
The transcript shows the agent talking about missing lists and personal numbers rather than engaging a lead.
Topics Discussed
Lead lists
Personal phone numbers
Missing records
Laptop/Operational issues
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greetings. |
| Middle | 2 | neutral | Discussing lists and personal numbers. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello? Hello?
Speaker 1
1.27s
Hello.
Speaker 1
2.11s
Hello
Speaker 0
3.07s
Hello. Hello. Oru minute saadhaaranaa.
Speaker 1
5.17s
Oru onnu sari.
Speaker 0
7.09s
Pangal
Speaker 0
9.43s
Ee number-ku vaangalaam.
Speaker 0
25.99s
Ivangalukku brand kodalaam.
Speaker 0
29.57s
Hello?
Speaker 1
32.51s
Solren, avan Bharathar illaiya? Avan anga velisa poyirukkaanda. Onnum illa, indha month naan pannadhu vandhu en perla irukkura andha matha list mattum venum bro. Niraiya miss aayirukku inga, en per poora appadiye naan pannirukken. Avanukku thandaa theriyum, avan avanukku phone panna avan number personal number katti.
Speaker 0
44.35s
Aa
Speaker 1
48.61s
Laptopoda poyirukkenna? Aa anga kaasu maanga poyirukkenna paint. Sari naan un personal number-ku ponaa? Aa personal number edi.