A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 16:34
Deal Closed
Hot
Call History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Home Collection / Blood Test
Purchase Date
Feb 20, 2026
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:32 (33s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
48 / 62
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Positive | Customer confirms he has asked for the sample to be taken tomorrow ('naalaikku edukka sollitten'). |
Key Moments
200:08
Customer Confirmation
Customer confirms the appointment for the next day, moving the lead to a closed/scheduled state.
00:24
Logistics Update
Customer explains that a person named Thagavar is arranging the tour/visit and will update by evening.
Trust Signals
1
Customer proactively mentions he has already given instructions for the collection.
Enthusiasm Signals
1
Repeated use of 'Confirm dhaan' (It is confirmed).
Topics Discussed
Appointment confirmation
Technician assignment
WhatsApp communication
Timing of visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Confirmation | 2 | positive | Customer repeatedly confirms the appointment ('Confirm dhaan sir'). |
| Closing | 3 | positive | Friendly exchange of thanks. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello. Hello sir.
Speaker 0
0.33s
Hello
Speaker 0
1.19s
Hello sir. Sir sollunga sir.
Speaker 1
2.69s
Illa sir, oru detail anuppichukkonga, Naveen kooda share pannirupparu ungalukku, adhai confirm pannitteengala naalaikku?
Speaker 0
8.69s
Confirm dhaan sir, naalaikku edukka sollitten confirm dhaan.
Speaker 1
10.25s
Appadiyaa adhukku confirmation-kkaaga call pannanum sir.
Speaker 0
12.71s
Illa illa confirm thaan sir confirm thaan sollitten.
Speaker 1
14.99s
Okay okay.
Speaker 0
15.29s
Thagavar-nu sollittu oruthar vandhu arrange pannuraaru, naan ungalukku adhukku andha yaaru poraangangiradhu confirm pannuvaaru, naan ungalukku update pannuren sir.
Speaker 1
22.49s
Adhu ethanai manikku theriyum endru edhaavadhu idea irukkungala?
Speaker 0
24.87s
Innaikku evening tour confirm panraanga yaar varaanga.
Speaker 1
26.41s
Enakku vandha udane en number-ukku share pannireengala?
Speaker 0
28.87s
Naan ungalukku anuppichu vitturen sir, anuppichu vitturen.
Speaker 1
30.51s
Okay okay sir thank you thank you.
Speaker 0
31.65s
Thank you thank you thank you.