A
Call Intelligence
None with Bharath Kumar — Feb 17, 2026 14:55
Deal Lost
Cold
Call History
4 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:38 (38s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
88 / 22
Rep Longest Monologue
19s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy/outside
Velila poyittu irukken paarthuttu pogalaam.
|
time | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Rep | -- | Negative | Rep asking customer to check if specific parameters are covered in the test. |
Key Moments
200:02
Rep identifies as calling from IO
Establishes brand identity and continuity from previous day.
00:35
Customer mentions being outside
The primary reason for the call's short duration and lack of progress.
Resistance Signals
1
Customer states he is outside (Velila poyittu irukken)
Topics Discussed
Gene Test
WhatsApp Parameters
Biomarkers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Listens to the request about WhatsApp. |
| Closing | 3 | neutral | Ends call quickly because he is outside. |
Call Transcript
Click to expand
Speaker 0
0.77s
Hello
Speaker 1
1.81s
Plus one Z.
Speaker 0
2.79s
Sir IO-la irundhu call panren sir, nethu call pannirundhen sir. Sir IO-la irundhu call panren sir, nethu call pannirundhen sir ungalukku. Onnum illa sir, naan oru padhinaindhu parameters anuppichirukken sir oru WhatsApp-la, adhula namma edukkura gene test-la cover aagudha illaiyaannu mattum konjam paarkka paarkka sollureengala sir? Edhu edhulaam cover aagudhunu solli.
Speaker 1
10.33s
Aa sollunga sir onnum illa sir.
Speaker 1
22.51s
Eppadi?
Speaker 0
24.75s
Gene test-la andha biomarkers naan send pannirukken WhatsApp-la, idhellam gene nammaloda gene test-la edhu edhellam cover aagudhunnadhu mattum konjam paarkkireengala?
Speaker 1
33.03s
Sari okay okay paathuttu pogalaam.
Speaker 0
34.55s
Aa okay thank you.
Speaker 1
35.67s
Velila poyittu irukken paarthuttu pogalaam.
Speaker 0
37.03s
Aa okay okay.