A
Call Intelligence
None with Bharath Kumar — Feb 16, 2026 16:15
Deal Lost
Warm
Call History
4 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
referral_based
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
65% into call
Pitch Approach
Logistical/Technical
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:26 (87s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
31
Rep Words / Customer Words
142 / 88
Rep Longest Monologue
9s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service availability in specific location
Available-e illaingala? Andhula feel Edhaavadhu chances irukkungala?
|
logistics | Customer | Yes | alternative solution / investigation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Rep | -- | Interested | Initial reason for the call based on Naveen's recommendation. |
Key Moments
300:05
Referral Mention
Establishes credibility immediately by mentioning Naveen.
00:18
Logistical Roadblock
Agent reveals that persons are not available in the customer's specific outer-station location.
01:10
PSR ID Explanation
Clarifies the internal process for sample collection, showing professional structure.
Discovery Questions
2
Q1
Nearby edhavadhu city andha maadhiri edhavadhu location vara mudiyungala sir?
Q2
Unga person edhavadhu vandhu kodukka mudiyuma?
Trust Signals
1
Asking specific questions about which lab the sample goes to (00:55).
Resistance Signals
1
Questioning the availability of service in Mumbai (00:23).
Confusion Signals
1
Confusion over the specific location/address provided (00:39).
Topics Discussed
Gene Test booking
Mumbai/Navi Mumbai logistics
Blood sample collection
Bengaluru lab processing
PSR ID creation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Acknowledges the referral and the intent to book. |
| Middle | 2 | neutral | Worried about the lack of collection persons in his specific Mumbai location. |
| Closing | 3 | neutral | Waiting for the agent to check and call back. |
Call Transcript
Click to expand
Speaker 0
0.11s
Hello
Speaker 1
0.67s
Hello.
Speaker 0
1.79s
Hello.
Speaker 1
2.37s
Hello sir, this is Bharath from I Go.
Speaker 0
4.85s
Aa idhu.
Speaker 1
5.97s
Aa Naveen unga number kuduthurundhaar sir, gene test book panna solli.
Speaker 0
11.27s
Aa yes sir, sollunga sir.
Speaker 1
12.39s
Aa adhu vandhu Mumbai-la edukkanum.
Speaker 0
15.31s
Adhaan sir oru address address kuduthurundhaaru.
Speaker 1
16.59s
Aamaa aamaa pathaaraam sollittu.
Speaker 0
18.79s
Aa yes sir, adhu konjam outer outer station-naale anga enga persons ippo available illainga sir.
Speaker 1
23.95s
Available-e illaingala?
Speaker 0
25.31s
Andhula feel
Speaker 1
25.59s
Edhaavadhu chances irukkungala?
Speaker 0
27.89s
Sir, andha particular locations-la konjam idha irukkudhu, nearby edhavadhu city andha maadhiri edhavadhu location vara mudiyungala sir? Unga person edhavadhu vandhu kodukka mudiyuma?
Speaker 1
36.71s
Urppu illa Naveen Mumbai-la possible thaane sir?
Speaker 0
39.75s
Aa adhaan Naveen Mumbai andha maadhiri adhaavadhu yenna enakku Mumbai pathi idea illa sir, naan nee kodutha address-a naan share pannen avanga sonnaanga.
Speaker 1
43.37s
Aa
Speaker 1
45.83s
Mm-hmm.
Speaker 0
45.97s
Sir Navi Mumbai-la eadhavadhu oru nalla city-yoda address-la inga vara mudiyumnu eadhavadhu possibilities irundhadhunna, andha full address kudunga sir, naan enga team-la marubadiyum check pannittu naan ungalukku update pannuren.
Speaker 1
55.49s
Okay okay sir, aanaa ippa namma andha blood sample collect pandradhu namakku endha labukku pogudhunu edhunaala solla mudiyumaa sir?
Speaker 0
58.09s
Aanaa.
Speaker 0
62.33s
Medinam undu sir, mangalathaan Bengaluru varum sample processing.
Speaker 1
62.35s
Medicine-um undu.
Speaker 1
65.63s
Maximum poganum, aana self decode-ndradhu report generate pandradhu andha sir.
Speaker 0
70.75s
Andha PSR ID-ngiradhu vandhu pre sample requisition sir, adhu engalukku vandhu naanga oru ID create panni andha ID-ya vachu sample edukka solluvom.
Speaker 1
77.63s
Mm.
Speaker 0
78.97s
So adhukkaga naan create panra idea idhu.
Speaker 1
80.95s
Okay okay sir.
Speaker 0
82.13s
Okay okay sir neenga adha onnum check pannittu sollunga sir.
Speaker 1
84.53s
Aa check pannittu kooppiduroam.
Speaker 0
85.65s
Aa okay thank you.