A
Call Intelligence
None with Bharath Kumar — Feb 21, 2026 09:45
Deal Lost
Warm
Call History
51 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Unknown
Language Preference
Tamil
Brand Awareness
Existing Customer/Lead
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Confirmed
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:43 (43s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
12
Rep Words / Customer Words
28 / 46
Rep Longest Monologue
5s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 5.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| service/appointment | Customer | -- | Neutral | Discussing the timing and status of a service/appointment. |
Key Moments
300:02
Status Check Request
Agent initiates the call to verify if a correction was made in the system.
00:16
Time Discrepancy
Customer corrects the agent on the scheduled time (9:30-10:00 instead of 8:30-9:00).
00:38
Multi-person Mention
Customer mentions the service is for 'both people', indicating a multi-user lead.
Trust Signals
1
Customer actively checking status as requested.
Confusion Signals
1
Discrepancy in timing (8:30-9:00 vs 9:30-10:00).
Topics Discussed
Status check
Appointment timing
Service activation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responsive to the agent's query. |
| Middle | 2 | neutral | Clarifying appointment times. |
| Closing | 3 | neutral | Agreement on next steps. |
Call Transcript
Click to expand
Speaker 1
0.75s
Hello.
Speaker 0
0.83s
Hello sollunga.
Speaker 1
2.01s
Andha ungalukku correct pannittaangalaannu check panna mudiyum andha status-la.
Speaker 0
6.33s
Oru nimisham paathuttu irukken.
Speaker 0
13.03s
Mudinjiruchu.
Speaker 1
14.29s
Ethan manikku inga? Eight thirty two nine aa.
Speaker 0
16.77s
Nine illaiye namma nine thirty two ten thaane potturundhom oru nimisham irunga service kaattudhu ivangalukku kammiyaachu.
Speaker 0
32.91s
Aamaa onnu kattittu vittenla murainjiruchu ippodhaan.
Speaker 1
35.97s
Sari okay irunga.
Speaker 0
38.61s
Servicela dhaan irukku rendu perukkume.
Speaker 1
40.67s
Mm sari okay.
Speaker 0
42.63s
Mm okay.