A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 13:23
Deal Lost
Warm
Call History
51 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:04 (65s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
12s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Issue
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Previous failure to reschedule
Failed tour reschedule-ne vandhu enakku.
|
service issue | Customer | Yes | direct action | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| technician visit / center appointment | Customer | -- | Positive | Scheduling a time for a technician or center visit. |
Key Moments
300:12
Location Clarification
Agent clarifies the location is Chennai Mugilavakkam, not Bangalore, correcting customer confusion.
00:27
Acknowledgment of Failed Reschedule
Customer highlights a previous friction point in the sales process.
00:44
Customer Commitment
Customer agrees to coordinate for the evening if the technician is available.
Trust Signals
1
Customer is willing to meet the technician
Resistance Signals
1
Mention of previous failed attempts/reschedules
Confusion Signals
1
Confusion about location (Bangalore vs Chennai Mugilavakkam)
Topics Discussed
Scheduling
Location
Technician Availability
Previous Service Failure
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly asking about timing. |
| Middle | 2 | negative | Mentions 'Failed tour reschedule' and inability to do research. |
| Closing | 3 | neutral | Agrees to the evening follow-up. |
Call Transcript
Click to expand
Speaker 0
0.63s
Hello
Speaker 1
2.43s
Hello.
Speaker 0
3.09s
Aa sollunga
Speaker 1
4.95s
Nine thirty to ten thaan irukku okayvaa?
Speaker 0
8.93s
Bangalore starting-aa?
Speaker 1
12.39s
Bengalura ore nimisham idhu idhu resort idhu Chennai Mugilavakkam.
Speaker 0
18.65s
Nine thirty two ten dhaan irukkungala?
Speaker 1
21.55s
Aamaa research ellaam panna mudiyala ennodayaavadhu
Speaker 1
27.11s
Failed tour reschedule-ne vandhu enakku.
Speaker 1
32.87s
Ore nimisham irunga
Speaker 1
36.41s
Okay thaane unga veetula iruppaangala illa work poraangala?
Speaker 0
41.49s
Paravalla, neenga pannidunga.
Speaker 0
44.19s
Pannirunganga, naan evening vandhu adhe technician irukkaaraannu paarunga, eppadilaam cancel pannittu naan center-la irukkirathukku solren.
Speaker 1
52.79s
Sari okay naan paakkuren.
Speaker 0
54.17s
Mm, okay.
Speaker 1
63.79s
Yes pannitten.