A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 12:43
Deal Lost
Warm
Call History
51 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
natural_end
Call Structure
Duration
3:15 (196s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
56
Rep Words / Customer Words
248 / 282
Rep Longest Monologue
12s
Customer Longest Monologue
14s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technician incompetence
avar vandhu avar engalukku avar venaam avarukku veins avanga ammaakku veins theriyaadhungalaam
|
service quality | Customer | Yes | alternative solution | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| amino acid test | Rep | -- | Neutral | Clarifying fasting requirements. |
| home collection service | Rep | -- | Negative | Dissatisfaction with current technician's ability to find veins. |
Key Moments
300:14
Technician Complaint
Customer explains the phlebotomy failure, establishing the core conflict of the call.
01:39
Logistics Confirmation
Agent explains that confirmation can only happen after 6 PM due to system constraints.
02:10
Center Visit Option
Customer agrees to visit the center if the same technician is assigned, saving the lead.
Discovery Questions
3
Q1
Ippa naalaikku andha test reschedule panna adhe technician poi edukkuradhukku ethanai percent chance irukku Ma'am?
Q2
Indha rendu test-ume fasting thevaiyilla correct-ungala?
Q3
Reshma-vum eduppaangalaam?
Trust Signals
2
Willingness to come to the center directly
Asking for specific experienced staff (Suganya/Reshma)
Resistance Signals
1
Refusal of the current assigned technician
Confusion Signals
1
Uncertainty about fasting requirements
Topics Discussed
Technician rescheduling
Phlebotomy difficulties
Fasting requirements
Center visit vs Home collection
Staff availability (Suganya/Reshma)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Concerned about the same technician returning. |
| Middle | 2 | negative | Explaining the difficulty the mother faced with blood draw. |
| Closing | 3 | neutral | Agreed to a flexible booking plan. |
Call Transcript
Click to expand
Speaker 1
0.37s
Correct sollunga correct.
Speaker 0
2.07s
Ippa naalaikku andha test reschedule panna adhe technician poi edukkuradhukku ethanai percent chance irukku Ma'am?
Speaker 1
8.59s
Kandippa vaaippu irukku yenna andha locationla avar oruthar dhaana kandippa avar dhaan povaaru.
Speaker 0
14.01s
Aennaa avar vandhu avar engalukku avar venaam avarukku veins avanga ammaakku veins theriyaadhungalaam ivar innaikke kittukkitta oru aindhaaru idathula kuduthu eduthu dhaan idhu pannirukkaanga avangala
Speaker 1
19.47s
Okay.
Speaker 1
23.63s
Aiyo patta illa.
Speaker 0
25.37s
Avanga enna solraanganna neenga onnu pannunganna vetra police-la aaru varushama oruthar edukkuraaraam avarukku avangalukku.
Speaker 1
30.13s
Ungalukku okay indha rendu test mattum.
Speaker 0
31.07s
Avangakitte indha rendu test mattum avangakitte eduthukkittungala appadinnu kekkuraanga naan enna panradhu
Speaker 0
36.49s
Veru yaarunna technician maathi anuppu.
Speaker 1
36.67s
Yaar yaarunna technician maathi anuppu.
Speaker 0
38.63s
Maathi anuppa mudiyuma?
Speaker 1
40.53s
Namma adhu auto train aagudhuppa, namma edhuvume pannakkoodiyaadhuppa.
Speaker 1
54.19s
Promo physiotherapthaan irukkaanga.
Speaker 0
61.07s
Eppadi panna correct-aa irukkumnu sollunga, appadi illannaa.
Speaker 0
64.97s
Mauli vaakkangala ungaloda address.
Speaker 1
69.99s
Sari vaakkam
Speaker 0
71.53s
Inga namma pakkathula yaarunna irukkavanga yaarunna irukkaangalo
Speaker 1
88.89s
Sari naan vena request panni paakkuren enna pin code adhu yaarudaiya idhu varudhunnu naan paakkuren.
Speaker 0
94.31s
Aa
Speaker 1
94.39s
Paarthuttu maathiri ketkiren.
Speaker 0
95.89s
Peyarchittu evvalavu nerathula edhuvum solla mudiyumnaa.
Speaker 1
99.33s
Appadiye avanga response pannangannaadhaan naan solla mudiyum, adhu avanga evening aaru o'clock mela dhaan edhuvaga irundhaalum confirm panna mudiyum avangalaale.
Speaker 0
107.61s
Mm hmm. Indha rendu test-ume fasting thevaiyilla correct-ungala? Amino acid thevaiyilla.
Speaker 1
110.87s
Thevaiyillai aana enna time venum touch-nu reschedule pannanum adhe ippo prachinai.
Speaker 0
114.81s
Adhe timekku kooda okay dhaan ippo edho oru slot sonneenga paatheengala
Speaker 1
118.23s
Aamaa.
Speaker 0
118.93s
Andha slot namma book pannidalaam.
Speaker 0
121.99s
Evening nammalukku therinjathu illa, adhe technician-aa vera technician-aanu sollittu.
Speaker 1
125.49s
Aamaa evening theriyum.
Speaker 0
126.73s
Adhu therinja perukku avare irundhaarunna cancel pannittu sollalaam, naan IO center-laye vandhu eduthukkittu solren.
Speaker 1
131.81s
Aa okay fine idhu super.
Speaker 0
134.33s
Appadi reschedule pannirukkeengala neenga?
Speaker 1
136.33s
Mm mm okay.
Speaker 0
138.09s
Sari okay pannikkonga.
Speaker 1
139.69s
Avanga ennikku varaanga namma set aaguthu.
Speaker 0
141.87s
Avanga vandhu Monday Tuesday appadi varuvaanga.
Speaker 1
144.81s
Eppo varaanga confirm pannunganna adhukku etra maadhiri namma center-ku naan book panniduven.
Speaker 0
145.79s
Confirm pannunga.
Speaker 1
148.93s
Yenna idhukkaandi namma student vara vaikka mudiyaadhu illa.
Speaker 0
152.11s
Inga Reshma-vum eduppaangalaam.
Speaker 1
154.83s
Reshma eduppaanga but aana avanga ippo availablea iruppaangalaannu enakku enakku therinju Suganyaave.
Speaker 0
158.43s
Enakku therinju Suganya-ve andha time-la ingathaan, inimel Belize-kku thaan vandhuruvaanga avangalum, Monday-la irundhu avangalum ingathaan.
Speaker 1
164.45s
Appadiyaa?
Speaker 0
165.23s
Adhanaaladhaan solren naan.
Speaker 1
167.67s
Okay
Speaker 1
170.89s
Namma book pannittomna prachinai illalla, yenna namma inga irundhu aal anuppi anga kodukkanum.
Speaker 0
176.73s
Sari onnum illainga, neenga vandhu sari onnum illa, naan innaikku book pannirunga, idhu first option-aa idha vachukkalaanga, vera technician assign aayittaanganna.
Speaker 1
177.07s
Paravaillainga neenga vandhu ok thaan.
Speaker 1
178.99s
Annaikku book pannittonnaa illa illa.
Speaker 0
186.49s
Appadiye vittalaam mudinjirum appadi illannaa namma center-ukke booking pottukkalaam.
Speaker 1
190.33s
Sari okay thanks.
Speaker 0
191.57s
Okenga?
Speaker 1
192.71s
Mm mm.
Speaker 0
193.63s
Mm sari okay.
Speaker 1
194.77s
Thank you.