A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 12:17
Deal Lost
Warm
Call History
51 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer/Coordinator
Lead Type
returning_customer
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
customer_thinking
Call Structure
Duration
1:26 (86s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
118 / 64
Rep Longest Monologue
11s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Inconvenience
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Repeat blood draw
Marubadiyum blood edukkanumgala? (Do we have to take blood again?)
|
inconvenience | Customer | Yes | explanation of necessity | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| amino acid test | Rep | -- | Other | Pending test for Kanagavalli |
| food intolerance test | Rep | -- | Other | Pending test for Malar C |
Key Moments
300:11
Order duplication clarification
Resolves customer confusion regarding the app showing 8 orders.
00:34
Re-test requirement
Customer questions the need for another blood draw; agent justifies it with pending specific tests.
01:09
Slot offering
Agent provides a concrete time (8:30-9:00) for the follow-up.
Trust Signals
2
Customer checked the photos/records as requested
Customer agrees to the necessity of fasting for specific tests
Resistance Signals
1
Initial hesitation about drawing blood again ('Marubadiyum blood edukkanumgala?')
Confusion Signals
1
App showing duplicate orders
Topics Discussed
Order status
App UI issues
Amino Acid Test
Food Intolerance Test
Fasting requirements
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused about why multiple orders were showing up in the app. |
| Middle | 2 | neutral | Understanding the need for a re-test/pending test. |
| Closing | 3 | neutral | Agrees to check and call back. |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello
Speaker 0
1.87s
Hello
Speaker 1
2.55s
Sollunga Ma'am.
Speaker 0
3.97s
Avarukku edho niraiya varathu varathunnu kaattave avaru vittuttu irukkaru, aana correct-aaga thaan irukku namma ennenbadhu book pannadhu.
Speaker 1
10.43s
Mm mm mm.
Speaker 0
11.55s
Enakkume ettu order kaamichidhu, ennannu poi paarthaa onnu onnu rendu rendu time kaamichidhu, same order andha maadhiri service aanadhunaala.
Speaker 1
13.61s
Mm
Speaker 1
19.07s
Okay okay Ma'am.
Speaker 0
20.43s
Ippodhaan namma photo-la naan poy check pannen, check pannadhellam correct-aadhaan irukku, ippo ennanna.
Speaker 1
22.89s
Mm.
Speaker 1
25.61s
Mm.
Speaker 0
26.17s
Malarukka illaiya irukko theriyala rendu perukkume oru oru test pending orutharukku amino acid orutharukku food intolerance.
Speaker 1
28.99s
Aa
Speaker 1
34.91s
Marubadiyum blood edukkanumgala?
Speaker 0
36.85s
Aamaa.
Speaker 1
42.89s
Ippa eppadi pannalaanga? Avaru marubadiyum naalaikku dhaan eduppanum, adhukku food amino acid-ku vandhu fasting irukkanum.
Speaker 0
46.91s
Adhikku pannalaam namma illa amino acidukkum food intelligenceukkum fasting thevaiyilla.
Speaker 1
51.97s
Footing tolerance marubadiyum edukkanumngala?
Speaker 0
54.53s
Amino acid vandhu kanagavallikku edukkanum.
Speaker 1
57.09s
Aa okay.
Speaker 0
58.19s
Malar C avangalukku vandhu food intolerance edukkanum.
Speaker 0
65.29s
Reschedule dhaan pannanum oru nimisham naalaikku enna twenty onnaa.
Speaker 0
69.55s
Naalaikku slot eight thirty two nine irukku.
Speaker 1
72.79s
Sari naan ungalukkitte kettukkuren irunga kettutte ungalukku solren.
Speaker 0
76.43s
Aamaa kettuttu sollunga adhai reschedule naalaikku pannidalaam rendu perukkume.
Speaker 1
81.95s
Sari okay-nga naan ungakitta pesittu varaen.
Speaker 0
85.03s
Mm mm, okayppa.