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Call Intelligence

Suganya (Lead/Referral) with Bharath Kumar — Feb 20, 2026 08:21

Deal Closed Warm
Customer Suganya (Lead/Referral)
Phone +919094802238
Rep Bharath Kumar
Team Sales
Date 2026-02-20 08:21
Duration 4:34
Source None

Call History

51 attempts
Total Attempts51
First CallJan 22, 2026
Last CallFeb 26, 2026
Total Talk Time49.3 min
Other RepsAbijith, Abijith, Nikitha, Vimal, Abijith
Rep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Suganya (Lead/Referral). Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package IO 360, IO 180, Food Intolerance, Amino Acid Testing
Purchase Date Feb 20, 2026
Calls Before Closure 51
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral to Positive
Budget Sensitivity Low
Readiness to Buy Closed
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality Professional
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 10% into call
Pitch Approach Consultative/Operational Support
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 4:34 (274s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 86
Rep Words / Customer Words 482 / 312
Rep Longest Monologue 21s
Customer Longest Monologue 15s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Slightly Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Process

Objections

1
Objection Category Raised By Handled Technique Quality
System shows Agent ID instead of Client Name
varadhundra perudhaan munnadi varudhu, ulla ponaadhaan vandhu client-oda pere varudhu technician-ukkum, adhu avangalukkum adhu tension aagudhu.
 technical/process Rep Yes escalation & process change Excellent

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer -- Neutral Confirming what was booked
180 Customer -- Neutral Confirming what was booked
food intolerance test Customer -- Neutral Confirming what was booked
amino acid testing Customer -- Neutral Confirming what was booked

Key Moments

3
00:26
Discovery of 10 orders
Identifies the core conflict of the call: over-booking.
02:15
Commitment to fix UI
Agent promises to talk to Ankit to ensure client names appear for technicians.
03:36
Process Change Agreement
Customer agrees to send all future bookings directly to the agent to avoid errors.

Discovery Questions

3
Q1 Yaaruppa idhu book pannadhu? (Who booked this?)
Q2 Eththanai per andha veetula ennenna rendu per irukkaanga? (How many people are in that house?)
Q3 Adhudaiya peru ennenna test? (What are the names of the tests?)

Trust Signals

2
Customer follows agent's instructions on how to click/book
Customer agrees to send future leads directly to agent

Resistance Signals

1
Frustration with the booking UI/System showing agent names instead of client names

Confusion Signals

1
Duplicate bookings (10 orders vs 6 required)

Topics Discussed

Order Reconciliation Technician Workflow Booking System Errors IO 360/180 Tests Amino Acid Testing Referral Process

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confusion over why 10 orders were booked for 2 people.
Middle 2 neutral Worried about the technician's frustration and the waste of samples.
Closing 3 positive Agrees to the new process of sending details directly to the agent.

Call Transcript

Click to expand
Source File +919094802238 20-2-2026, 8-21-6am.mp3
Transcript +919094802238_20-2-2026,_8-21-6am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19216