A
Call Intelligence
Kanagavalli with Bharath Kumar — Feb 20, 2026 07:49
Deal Lost
Warm
Call History
51 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Kanagavalli. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Kanagavalli.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
IU 360 (In-progress/Issue)
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Frustrated
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Direct
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:39 (39s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
22 / 58
Rep Longest Monologue
5s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 5.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Service Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technician confusion/Service error
Oru technician edho edho solraarungalaam, aindhu test edhukku book panneenga? Vera perla edhaavadhu irukku...
|
service quality | Customer | No | investigation | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Customer | -- | Other | Blood test for two people under the IU 360 package. |
Key Moments
200:09
Customer reports technician error
The core reason for the call; indicates a breakdown in the service fulfillment process.
00:22
Rep attempts to clarify test counts
Rep mentions 'moththam moonu aaru' (total 3 or 6) to resolve the technician's confusion about the 5 tests.
Resistance Signals
2
Complaining about technician behavior
Confusion over booking details
Confusion Signals
2
Technician questioning why 5 tests were booked
Name discrepancies mentioned by technician
Topics Discussed
Blood test collection
IU 360 package
Technician behavior
Booking discrepancies
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Immediately brings up the technician issue. |
| Middle | 2 | negative | Complains about technician's confusing statements regarding test counts and names. |
| Closing | 3 | neutral | Waiting for the rep to check. |
Call Transcript
Click to expand
Speaker 0
0.77s
Sollunga Bharath.
Speaker 1
2.39s
Konja nerathu munnadi Kanagavalli-nu sollittu rendu perum blood test eduthiruppaanga IU three sixty-kkaaga.
Speaker 0
3.27s
Athu.
Speaker 0
8.27s
Sari.
Speaker 1
9.07s
Adhula edhaachum problem-aa kelunga? Oru technician edho edho solraarungalaam, aindhu test edhukku book panneenga? Vera perla edhaavadhu irukku, edhaachum panna naan thiruppi collection-ukku dhaan varanum appadinnu edho edho sollirukkaaraam. Client enakku call panni kettaanga.
Speaker 0
22.69s
Oru nimisham naan pesuren, moththam moonu aaru avangalukku vandhirukkum ovvorutharukkum.
Speaker 1
27.83s
Mm
Speaker 0
30.37s
Pinna check panren wait pannunga.
Speaker 0
37.87s
Hello
Speaker 1
38.71s
Mm sollunga.