A
Call Intelligence
Mukesh Ramesh with Bharath Kumar — Feb 19, 2026 16:11
Deal Closed
Hot
Call History
51 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Mukesh Ramesh. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Website Booking (Shopify)
Purchase Date
Feb 18, 2026
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:12 (193s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
41
Rep Words / Customer Words
142 / 168
Rep Longest Monologue
29s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 29.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| website booking | Customer | -- | Positive | Verifying if the credit card payment on the website went through. |
Key Moments
200:30
Email Verification
Customer provides mukesharamesh@gmail.com to help agent locate the order.
02:55
Booking Confirmation
Agent confirms the booking was made the previous evening at 7:30.
Trust Signals
2
Sharing personal email address
Directly mentioning credit card usage
Confusion Signals
1
Initial confusion on whether the booking synced with Shopify.
Topics Discussed
Booking Verification
Shopify Orders
Credit Card Payment
Email Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking if booking was successful. |
| Middle | 2 | neutral | Providing email and details for verification. |
| Closing | 3 | positive | Confirmation received that booking is okay. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello sollunga Bharath.
Speaker 1
0.87s
Adhavadhu
Speaker 1
2.57s
Sollunga
Speaker 0
2.57s
Sollunga Padayal.
Speaker 1
3.47s
Vandhu Mukesh Ramesh-nu sollittu book panniruppaaru, avar booking okay aayiduchchaa mattum check pannureengala?
Speaker 0
10.87s
Yaar neenga pannuveengala?
Speaker 1
12.23s
Naan pannala avar naan website-laye panrennaaru call pannadhukku credit card-la poi panna poren.
Speaker 0
17.67s
Aa ettarai kilo sollunga irunga.
Speaker 1
21.51s
Avar peru Mukesh Ramesh-nu oru peru.
Speaker 0
24.97s
Client nameaa?
Speaker 1
25.93s
Aa client name mail ID-yum solren mukesharamesh@gmail.com.
Speaker 0
30.35s
Oru nimisham irukken illa Shopify-la paarthaa sari idhula direct-aa book aagalaannu oru nimisham.
Speaker 0
64.95s
Illaiye copy file-la dhaan vandhirukkumnu ninaikkiren direct booking aagala.
Speaker 1
72.45s
Enna VL andha number ondru irukku, adhu vena send pannittungala?
Speaker 0
76.65s
Aa, indha share pannunga enakku.
Speaker 1
79.05s
Aa ore
Speaker 0
80.09s
Aennaa direct-aa book aagathu actually.
Speaker 1
82.71s
Parenthesis.
Speaker 1
96.59s
C3
Speaker 1
100.27s
Aa
Speaker 1
102.53s
Oru nimisham appadiye share pannanum.
Speaker 0
117.35s
Indha shop-ai seyyanum.
Speaker 1
120.77s
Andha number ungalukku share pannirukken paarunga.
Speaker 0
138.53s
Eppo cook pannaangalo?
Speaker 1
140.03s
Ippodhaanga oru irubathi minutes munnadi pannirundhen.
Speaker 1
145.77s
Indha number-ai vachu kandupidikka mudiyungala?
Speaker 0
149.13s
Nine ondru enna avarudaiya name enna?
Speaker 1
152.21s
Mukesh
Speaker 0
155.05s
Illaiye thappaa solren ungalaiyaane.
Speaker 1
158.17s
Nethu nethe pannittaaro ennannu, nethu kooda pannirukka chance irukkunga avarukku, pannittu enakku innaikku dhaan call panninaaru, nethu pannirukkanttu.
Speaker 0
164.57s
Aa okay.
Speaker 0
167.63s
Aamaa Narendra sir bookmails kanduththaaru Narendra sir.
Speaker 0
173.77s
Shopping side-la vandhirukku pola niraiya.
Speaker 1
175.67s
Aama nethe pannittaaru aama nethe message.
Speaker 0
178.21s
Aamaa.
Speaker 1
179.59s
Neraithu saiyangalam pannirukkaaru.
Speaker 0
180.41s
Irandu first innaikku book pannirukkaanga.
Speaker 1
182.85s
Aa confirm seven thirty seven thirty-ku.
Speaker 0
183.39s
First annaikku
Speaker 0
184.99s
Conduct-ku aamaa.
Speaker 1
187.11s
Okay okay um um.
Speaker 0
187.21s
Okay.
Speaker 1
191.79s
Okay okay.