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Call Intelligence

None with Bharath Kumar — Feb 19, 2026 11:42

Deal Lost Warm
Customer None
Phone +919094802238
Rep Bharath Kumar
Team Sales
Date 2026-02-19 11:42
Duration 0:53
Source None

Call History

51 attempts
Total Attempts51
First CallJan 22, 2026
Last CallFeb 26, 2026
Total Talk Time49.3 min
Other RepsAbijith, Abijith, Nikitha, Vimal, Abijith
Rep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
6.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 51
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Unknown
Language Preference Tamil
Brand Awareness Existing Lead
Brand Sentiment Neutral
Budget Sensitivity Neutral
Readiness to Buy Warm
Decision Maker Influencer/Family Member
Lead Type b2c

Conversation Flow

Opening Type inquiry_response
Opening Quality Functional
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 0:53 (53s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 22
Rep Words / Customer Words 48 / 212
Rep Longest Monologue 3s
Customer Longest Monologue 14s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Service Delay

Objections

1
Objection Category Raised By Handled Technique Quality
Delay in results
Innum varalainga (It hasn't come yet)
 service delay Customer Yes setting expectations Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
blood test Customer -- Neutral Checking status of pending blood test results.

Key Moments

2
00:23
Explanation of result flow
Customer explains that the lab gives results to them, then they give it to the company.
00:46
Timeline confirmation
Customer confirms it takes 10-15 days, aligning expectations.

Discovery Questions

1
Q1 Ennaikku eduthaaru ivaru blood test? (When did he take the blood test?)

Trust Signals

1
Customer provides specific dates (10th/12th) for the test.

Confusion Signals

1
Repetition in transcript at 00:02 suggests either a technical glitch or customer emphasis on the waiting period.

Topics Discussed

Blood test status Turnaround time Sample collection date

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Explaining that results haven't arrived.
Middle 2 neutral Discussing the date the sample was taken.
Closing 3 neutral Accepting the timeline of 10-15 days.

Call Transcript

Click to expand
Source File +919094802238 19-2-2026, 11-42-10am.mp3
Transcript +919094802238_19-2-2026,_11-42-10am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19213