A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 10:55
Deal Lost
Warm
Call History
51 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Unknown
Language Preference
Tamil
Brand Awareness
Existing Lead/Customer
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:28 (28s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cannot see booking details
Adhula check panna mudiyadhula ennala paakkave mudiyala, endha date-la pannirukkom, ethanai manikku pannirukkomnu kooda adhula details-la.
|
technical/logistical | Rep | Yes | information sharing | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| appointment booking | Customer | -- | Positive | Discussing the time and date of a booked slot. |
Key Moments
200:13
Agent confirms booking time
Agent clarifies that the system shows a 1:30 AM/PM booking, resolving the immediate data gap.
00:18
Customer commitment to send screenshot
Ensures the conversation continues and the discrepancy is resolved offline.
Trust Signals
1
Customer offers to send a screenshot as proof/clarification.
Confusion Signals
1
Customer unable to see booking details on their end.
Topics Discussed
Booking confirmation
Technical visibility of details
Screenshot verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about corrections and booking details. |
| Middle | 2 | neutral | Agreeing to check and send a screenshot. |
| Closing | 3 | neutral | Ending with a commitment to follow up. |
Call Transcript
Click to expand
Speaker 1
0.39s
Hello.
Speaker 0
0.85s
Correct pannippeengala pannanuma?
Speaker 1
3.03s
Pannittunga, enga naanga pannittu peyarukku ethanai manikku book pannanum? Adhula check panna mudiyadhula ennala paakkave mudiyala, endha date-la pannirukkom, ethanai manikku pannirukkomnu kooda adhula details-la.
Speaker 0
11.41s
Ungalaala paarkka mudiyala? Naan paathuttu paarkkalaam irunga.
Speaker 1
13.81s
Paarthuttu sollunga irandu first kaalaila onnaavadhu muppadhu time thaanga book aayirukku.
Speaker 0
18.03s
Ore nimisham paakkuren irunga konja neram naan paathuttu ungalukku screenshot anuppuren.
Speaker 0
24.01s
Hello, kekkudhaa?
Speaker 1
25.15s
Kekkudhu, kekkudhunga.
Speaker 0
26.67s
Naan paarthuttu ungalukku screenshot anuppuren.