A

Call Intelligence

Thara with Bharath Kumar — Feb 19, 2026 10:26

Deal Lost Warm
Customer Thara
Phone +919094802238
Rep Bharath Kumar
Team Sales
Date 2026-02-19 10:26
Duration 1:08
Source None

Call History

51 attempts
Total Attempts51
First CallJan 22, 2026
Last CallFeb 26, 2026
Total Talk Time49.3 min
Other RepsAbijith, Abijith, Nikitha, Vimal, Abijith
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
9.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Thara. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 51
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Start 25% into call
Pitch Approach Technical walkthrough
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 1:08 (69s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 25
Rep Words / Customer Words 128 / 62
Rep Longest Monologue 14s
Customer Longest Monologue 4s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Process

Objections

1
Objection Category Raised By Handled Technique Quality
How to book multiple tests at once?
Saringa, ippo oru rendu moonu test onna poduradha irundha eppadinga poduradhu adhu?
 technical/process Customer Yes step-by-step instruction Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
food intolerance test Customer -- Positive Explaining how to select the test in the booking portal.
amina side (likely a specific test or panel) Customer -- Neutral Mentioned as another option to select for booking.

Key Moments

2
00:24
Customer asks about multiple test booking.
Key technical hurdle identified that was preventing the sale/booking.
00:56
Agent confirms he is watching the sheet.
Builds trust and accountability, showing the customer she is being supported in real-time.

Discovery Questions

1
Q1 Saringa, ippo oru rendu moonu test onna poduradha irundha eppadinga poduradhu adhu?

Trust Signals

2
Customer asks for specific instructions on how to use the company's booking system
Customer confirms she will add the agent's name as a reference

Enthusiasm Signals

1
Active participation in the walkthrough

Confusion Signals

1
Initial confusion on how to book multiple tests simultaneously

Topics Discussed

Booking process Food Intolerance Test Reference names Portal navigation Multiple test selection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking about the details sent.
Middle 2 neutral Clarifying the technical steps for booking.
Closing 3 positive Acknowledging the instructions with 'Sari okay'.

Call Transcript

Click to expand
Source File +919094802238 19-2-2026, 10-26-5am.mp3
Transcript +919094802238_19-2-2026,_10-26-5am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19209