A
Call Intelligence
None with Bharath Kumar — Jan 31, 2026 16:12
Deal Lost
Cold
Call History
51 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:25 (86s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
108 / 34
Rep Longest Monologue
12s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 14.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Neutral | Checking if the blood test for a client was completed. |
Key Moments
200:03
Agent identifies the purpose of the call.
Sets the context that this is a status check for a blood sample.
01:08
Customer confirms three tests are completed.
The primary objective of the call is achieved.
Trust Signals
2
Customer provides contact details readily
Customer confirms test completion status
Confusion Signals
1
Speaker 0 asks 'Call pannanuma?' (Should I call?) at 00:11
Topics Discussed
Blood sample status
Contact number verification
Test completion confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused about the purpose of the call initially. |
| Middle | 2 | neutral | Providing contact information and checking status. |
| Closing | 3 | neutral | Confirming completion of tests. |
Call Transcript
Click to expand
Speaker 1
0.63s
Hello
Speaker 0
2.17s
Polunga.
Speaker 1
3.23s
Inga kaalaila Sindhulinnu orutharukku blood sample correct-aa mudinjuchaanu check panni sollanum, call pannanum ippa avarukku.
Speaker 0
11.29s
Call pannanuma? Muridhula?
Speaker 1
12.45s
Naan call panni ketkanumnga blood test mudinjuchaa naan adhaan unga side munnaadi confirm pannikirenka blood test mudinjiruchaa kaalailaannu ungalukku andha status paarkkalaam
Speaker 0
19.25s
Andha status
Speaker 0
20.41s
Avarukku contact number solreengalaa
Speaker 1
25.29s
Aa
Speaker 0
25.33s
Prestige-la illa enakku therinju neenga contact number sollunga irundhaalum.
Speaker 1
30.85s
Bro, oru contact number-a aduthu sollunga.
Speaker 1
46.05s
90 90
Speaker 1
49.59s
Hello bro, adha kaattunga appadiye.
Speaker 1
52.99s
Sollittungala? Naan zero naangu moondru aaru.
Speaker 0
56.55s
Okay.
Speaker 1
57.73s
Triple two double two.
Speaker 0
68.79s
Mudinjiruchuppa moonu test mudinjiruchu avarukku.
Speaker 1
72.43s
Mm okay-nga thanks.
Speaker 0
74.13s
Naan
Speaker 1
74.69s
Ivarum aa okay okay.
Speaker 1
77.59s
Mandir saar.
Speaker 1
84.55s
Varum details enna aavashyam.