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Call Intelligence

None with Bharath Kumar — Jan 28, 2026 16:15

Deal Lost Warm
Customer None
Phone +919094802238
Rep Bharath Kumar
Team Sales
Date 2026-01-28 16:15
Duration 0:15
Source None

Call History

51 attempts
Total Attempts51
First CallJan 22, 2026
Last CallFeb 26, 2026
Total Talk Time49.3 min
Other RepsAbijith, Abijith, Nikitha, Vimal, Abijith
Rep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with None.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 51
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Readiness to Buy Warm
Decision Maker Likely
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Functional
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 20% into call
Pitch Approach Urgency-based
Closing Attempt Yes
Closing Technique urgency_close
Call Ending hard_decline

Call Structure

Duration 0:15 (15s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 6
Rep Words / Customer Words 14 / 6
Rep Longest Monologue 5s
Customer Longest Monologue 2s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation High
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
consultation Customer -- Positive Agent asking customer to book the last available slot.

Key Moments

2
00:03
Urgency Pitch
Agent uses scarcity ('ore oru slot dhaan irukke') to drive a quick decision.
00:09
Customer Agreement
Customer agrees to check the details immediately, indicating high intent.

Trust Signals

1
Customer recognizes the agent by name ('Bharat')

Topics Discussed

Slot booking Details review

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledges the agent.
Closing 2 neutral Agrees to look at the details.

Call Transcript

Click to expand
Source File +919094802238 28-1-2026, 4-15-8pm.mp3
Transcript +919094802238_28-1-2026,_4-15-8pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19207