A
Call Intelligence
None with Bharath Kumar — Jan 25, 2026 16:54
Deal Lost
Warm
Call History
51 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
38% into call
Pitch Approach
Problem-solving/Logistical
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
2:44 (164s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
32
Rep Words / Customer Words
148 / 112
Rep Longest Monologue
13s
Customer Longest Monologue
9s
Silence Gaps (>2s)
3 (max 5.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Address feasibility for test
Jean test avanga veetla vandhu eduthu anga edukka mudiyadhunnu sollittangala
|
logistics | Rep | Yes | clarification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Rep | -- | Interested | Discussion about whether the test can be taken at the customer's home address. |
Key Moments
300:23
Slot availability mention
Agent tries to pin down a time for the visit.
01:09
Booking status clarification
Agent clarifies that the gene test is not yet booked, resolving the customer's concern about the 'wrong' address being locked in.
02:35
Customer request to wait
Customer asks to note things down before proceeding with the booking.
Trust Signals
1
Customer asking for Naveen Sir (internal reference).
Resistance Signals
1
Disagreement over whether the test was already booked.
Confusion Signals
1
Confusion regarding the home collection feasibility at the specific address.
Topics Discussed
Address change
Gene test booking
Home collection feasibility
Time slots
Internal coordination with Naveen
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Concerned about address cancellation. |
| Middle | 2 | neutral | Confusion over whether the gene test was already booked. |
| Closing | 3 | neutral | Asking the agent to wait while they take notes. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
2.53s
Sollunga.
Speaker 1
3.47s
Indha address vandhu naalaikku avanga ingathaan indha addressla thaan iruppaangala adhai cancel pannittu inga maatha mudiyumaannu kekkuraanga
Speaker 0
9.17s
Adhu sollunnu vandhu adhukku naan phone pannittu naan enna pannittu onnumilla.
Speaker 1
10.45s
Adhukku dhaan phone pannen. Onnum illa naan mattum anuppala. Naan ungalukku phone pannu phone-nu paakkuren. Innoruthar phone pesittu irundhaaru. Phone-ai vachu dhaan ungalukku thirumbi kooppiduradhukku naan. Idhukku dhaan phone pannaru avaru. Six to six thirty slot-unga available-aa irukku. Idhu paarthen naan ippo.
Speaker 0
24.21s
Appuram appadiye nine layer-ku turn pannidureengala?
Speaker 1
24.41s
Appadiye nine layer-ku term pannidureengala?
Speaker 1
27.03s
Mm.
Speaker 0
27.65s
Oru nimisham.
Speaker 1
29.35s
Ellaarukkum kaikkila vechukkaappom.
Speaker 0
30.57s
Naan oru nalla velai system-la irundhen, nalla neenga pannadha naan edukkuren panren.
Speaker 1
34.43s
Mm mm mm.
Speaker 0
35.65s
Tamil-laam thanni pannanum.
Speaker 1
37.91s
Okay okay.
Speaker 0
40.21s
Ennavo pannanumnu ninachen oru nimisham.
Speaker 1
47.19s
Aa.
Speaker 0
52.43s
Naveen saarkku inform pannirukkeengala indha addressnu?
Speaker 1
55.41s
Ennanga.
Speaker 0
56.91s
Naveen sir kitta inform pannirukkeengala?
Speaker 1
59.67s
Avarukkum sollanumgala?
Speaker 0
61.85s
Athu gene test edukkanumnu sollittu gene test.
Speaker 1
63.23s
Jean test avanga veetla vandhu eduthu anga edukka mudiyadhunnu sollittangala andha addressla avanga.
Speaker 0
68.43s
Adhudhaan andha address-a vitturunga naanga details book pannave illa.
Speaker 1
69.89s
Naanga gene test book pannave illa book pannave illa gene test.
Speaker 0
72.59s
Illa gene test.
Speaker 0
75.27s
Sari okay minimum rose mark enna ippo one eighty onnu.
Speaker 1
78.85s
Mm, foot interference.
Speaker 0
80.37s
Oru hour-la
Speaker 1
103.97s
Adhu paper white ma'am, adhu paper white.
Speaker 1
108.07s
Adhu suspense, idhu koottanikku announcement media-ye kidaiyaadhu bro.
Speaker 0
121.55s
Idhu.
Speaker 1
126.19s
Athu unnudaiya aasiriyam anubhavathu.
Speaker 1
132.25s
Neenga neenga sonneengala adhellam okay moonu moonu peru.
Speaker 0
140.29s
Neenga.
Speaker 1
143.53s
Neenga indha power pathi ungalukku theriyala.
Speaker 1
146.83s
Bro Central Government-la irukkavangalukku yaaru with?
Speaker 0
155.17s
Note-la pottu pesunga brother naan book panniduren neenga eduthurunga brother.