A
Call Intelligence
None with Bharath Kumar — Jan 24, 2026 18:34
Deal Lost
Warm
Call History
51 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
2.0/10
Technical Quality
4.0/10
Active Alerts
3No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Low Performance: Bharath Kumar
Bharath Kumar scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Negative/Frustrated
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:59 (59s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
78 / 84
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Process/Technical
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Bad timing of call
Eppavume neenga untimela dhaan call pannuveengala?
|
time | Customer | No | dismissive | Poor |
|
Technical portal failure
Naane adhula try panna varala.
|
technical | Customer | Yes | instructional | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Negative | Mentioned in relation to readiness and technical portal entry. |
Key Moments
300:00
Customer's initial complaint
Sets a negative tone for the entire interaction.
00:32
Customer's 'Consideration' complaint
Highlights a lack of rapport and perceived lack of empathy from the agent.
00:46
Technical instruction
Agent identifies the specific technical hurdle (IO 180 email).
Resistance Signals
2
Complaints about timing
Feeling like a number ('consider panradhillai')
Confusion Signals
1
Technical difficulty with the IO portal login/email
Topics Discussed
Call timing
Booking status
Blood test readiness
Portal login issues
Customer empathy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Complains about call timing. |
| Middle | 2 | negative | Feels ignored and pressured by the agent's work focus. |
| Closing | 3 | neutral | Asks for 5 minutes to try the portal again. |
Call Transcript
Click to expand
Speaker 0
0.79s
Eppavume neenga untimela dhaan call pannuveengala?
Speaker 1
5.27s
Naan enna vandhadhu eppo book aagudho appodhaanga pannappogudhu
Speaker 0
10.43s
Sollunga.
Speaker 1
11.65s
Book panni oru leave saathirukken, book pannittu mudinja piragu tharunnu message.
Speaker 0
17.11s
Seri okay innaikku date naalaikka illa konja naal irukkaa
Speaker 1
19.21s
Ippadi seven irukku. Ippadi seven enga neenga ippadiye idhoda mudichiduven naanu idhukkaga wait panni wait panni enakku place thevaiyilla.
Speaker 0
21.17s
Aa okay.
Speaker 0
25.29s
Illa illa naan panniduren irunga neenga konjam enakkum time kudukkurunga.
Speaker 1
32.09s
Purathu ellaam illainga.
Speaker 0
32.31s
Enna enkittayum laptop irukkanum ellame irukkanum illai ennaiyum neenga consider-e panradhillai unga velai mudikkanumnu mattum paakkureenga.
Speaker 1
39.57s
Appadiya sari sari okay
Speaker 1
42.79s
Illannaa neenga idhulaye pottu eduthukkalaam illannaa onnu kooda podala blood test avanga ready panni illa adhula.
Speaker 0
46.43s
Illa adhula innum IO one eighty at IO dot com podanum adhu potta dhaan poda mudiyum.
Speaker 0
52.83s
Naane adhula try panna varala.
Speaker 0
56.39s
Enakku oru aindhu minutes kudunganna, adhukkulla panniduren.
Speaker 1
58.65s
Aa okay.