A
Call Intelligence
Sathya Prakash with Bharath Kumar — Jan 23, 2026 19:52
Deal Lost
Warm
Call History
51 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Sathya Prakash.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Sathya Prakash. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:20 (20s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
8 / 38
Rep Longest Monologue
2s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Committed | Checking if a blood test is booked for tomorrow morning for Sathya Prakash. |
Key Moments
200:03
Booking Request
Customer explicitly asks to place a booking based on details sent.
00:09
Verification Request
Customer asks to check if a test is already booked for 'Sathya Prakash' tomorrow morning.
Trust Signals
2
Willingness to share details via WhatsApp
Existing relationship implied by 'I sent details already'
Topics Discussed
Blood test booking
Address details
WhatsApp communication
Schedule verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and task-oriented. |
| Closing | 2 | neutral | Cooperative regarding sending WhatsApp details. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
1.45s
Sollunga.
Speaker 0
3.35s
Illa naan oru details anuppichirukken andha idhukku udane booking podureengala?
Speaker 1
8.47s
Pani address.
Speaker 0
9.59s
Pannittu next innoannunga Sathya Prakash-nu sollittu yaarukkaachum naalaiku kaalaiyila blood test book aayirukkaannu check panni sollunga.
Speaker 1
17.65s
Contact number edhavadhu anuppikkonga.
Speaker 0
18.95s
Aa, naan WhatsApp panren paarunga.