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Call Intelligence

None with Bharath Kumar — Jan 23, 2026 12:49

Deal Lost Warm
Customer None
Phone +919094802238
Rep Bharath Kumar
Team Sales
Date 2026-01-23 12:49
Duration 4:06
Source None

Call History

51 attempts
Total Attempts51
First CallJan 22, 2026
Last CallFeb 26, 2026
Total Talk Time49.3 min
Other RepsAbijith, Abijith, Nikitha, Vimal, Abijith
Rep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.5/10
Conversion Probability
80.0%
Personalization
4.0/10
Technical Quality
3.0/10

Active Alerts

1
!

No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with None.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 51
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Influencer/Coordinator
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality Fair
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 15% into call
Pitch Approach Operational/Logistical
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 4:06 (247s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 58
Rep Words / Customer Words 184 / 142
Rep Longest Monologue 10s
Customer Longest Monologue 16s
Silence Gaps (>2s) 4 (max 12.0s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence Low
Filler Words High
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Technical

Objections

1
Objection Category Raised By Handled Technique Quality
Audio Clarity
Neenga pesuradhe sariya kekkaleengale.
 technical Customer Yes repetition/verification Average

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
food and tolerance test Rep -- Positive Booking the test for the 26th between 7:30 to 8:00.
aiwo 181 blood test Rep -- Neutral Mentioned alongside the tolerance test for booking.
gene test Rep -- Interested Asking if Naveen should be contacted for this test.

Key Moments

3
00:37
Slot Instruction
Agent defines the specific time window (7:30-8:00) for the tests.
02:12
Date Clarification
Crucial correction from the 24th to the 26th to ensure booking accuracy.
03:16
Repetitive Affirmation
The transcript shows a glitch or extreme repetition of 'Irukkum' (It will be there), indicating a possible audio loop or confirmation of availability.

Trust Signals

2
Customer follows specific instructions on slot timing
Customer asks for specific contact person (Naveen)

Resistance Signals

1
Audio clarity complaints

Confusion Signals

1
Confusion over dates (24th vs 26th) at 02:10

Topics Discussed

Test Scheduling Food and Tolerance Testing IO 181 Testing Jean Test Contacting Naveen Confirmation Process

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Functional start.
Middle 2 negative Audio issues caused brief friction: 'Neenga pesuradhe sariya kekkaleengale' (00:55).
Closing 3 positive Agreement on next steps and 'Done' confirmation.

Call Transcript

Click to expand
Source File +919094802238 23-1-2026, 12-49-19pm.mp3
Transcript +919094802238_23-1-2026,_12-49-19pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19201