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Call Intelligence

Karthi S with Bharath Kumar — Jan 22, 2026 18:16

Deal Lost Warm
Customer Karthi S
Phone +919094802238
Rep Bharath Kumar
Team Sales
Date 2026-01-22 18:16
Duration 4:19
Source None

Call History

51 attempts
Total Attempts51
First CallJan 22, 2026
Last CallFeb 26, 2026
Total Talk Time49.3 min
Other RepsAbijith, Abijith, Nikitha, Vimal, Abijith
Rep Performance
6.5/10
Pitch Effectiveness
5.0/10
Engagement
7.5/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
2.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 51
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality Fair
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 5% into call
Pitch Approach Logistical scheduling
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 4:19 (260s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 78
Rep Words / Customer Words 342 / 288
Rep Longest Monologue 16s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
consultation Customer -- Positive Scheduling a 6 PM slot for the lead.

Key Moments

2
00:13
Slot Proposal
Agent proposes the 6 PM booking slot, moving the call to action.
03:42
Data Verification
Lead confirms name (Karthi S), age (32), and address, solidifying the lead profile.

Trust Signals

3
Sharing exact address
Confirming age
Cooperating with scheduling

Enthusiasm Signals

1
Use of 'Super super' and 'Okay' repeatedly.

Confusion Signals

1
Brief confusion about company names/employees at 00:31.

Topics Discussed

Internal staffing (Satheesh) Booking slots Lead profile verification Address details Hair concerns

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Discussing internal staff changes.
Middle 2 neutral Providing personal details for the booking.
Closing 3 positive Confirming the appointment.

Call Transcript

Click to expand
Source File +919094802238 22-1-2026, 6-16-28pm.mp3
Transcript +919094802238_22-1-2026,_6-16-28pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19200