A
Call Intelligence
None with Bharath Kumar — Jan 29, 2026 14:31
Deal Lost
Warm
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
4.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
verification
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
65% into call
Pitch Approach
Reactive/Inquiry-based
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:52 (52s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
24
Rep Words / Customer Words
84 / 72
Rep Longest Monologue
6s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Logistics
naan actually Kumbakonam vandhutten problem illa.
|
logistics | Customer | Yes | acceptance | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Other | Confirmation of existing booking. |
| blood test | Rep | -- | Other | Confirmation of existing booking. |
| vo2 max test | Customer | 5000.00 | Positive | Customer asks if the service is available and the price. |
Key Moments
300:13
Cancellation due to location
Customer reveals he is in Kumbakonam, leading to the cancellation of the current appointment.
00:32
Customer inquiry about VO2 Max
Crucial pivot where the customer shows high intent for a different service despite cancelling the first.
00:38
Price disclosure
Rep quotes 5000 INR for VO2 Max, which the customer accepts as 'Seri okay'.
Trust Signals
1
Customer proactively asks about other services (VO2 Max).
Enthusiasm Signals
1
Immediate inquiry about VO2 Max after cancelling the scan.
Resistance Signals
1
Geographic barrier (currently in Kumbakonam).
Topics Discussed
DEXA Scan
Blood Test
VO2 Max
Pricing
Location/Travel
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Cancellation | 2 | neutral | Explaining he is in Kumbakonam and cannot make the appointment. |
| Inquiry | 3 | neutral | Asking about VO2 Max availability and price. |
| Closing | 4 | positive | Promising to call back when in Chennai. |
Call Transcript
Click to expand
Speaker 0
1.31s
Hello.
Speaker 1
2.49s
Hello.
Speaker 1
4.93s
Hello sir, this is Bharath from IO.
Speaker 0
7.59s
Okay sir.
Speaker 1
8.57s
January muppadhukku oru blood test book, idhu DEXA scan book pannirundheenga sir.
Speaker 0
13.53s
Sir aamaam sir aanaa ippo death cross scan edukkura maadhiri situation illa sir naan actually Kumbakonam vandhutten problem illa.
Speaker 1
20.31s
Appuram
Speaker 1
21.89s
Appo appointment cancel pannikalaangalaa?
Speaker 0
23.35s
Cancel pannikkalangala? Cancel cancel pannidalaam sir.
Speaker 1
25.93s
Okay future-la edukkirathaan irundhaa neenga call panni sollunga okay-ngala.
Speaker 0
28.45s
Aa sure sure okay.
Speaker 0
30.41s
Aa
Speaker 1
30.97s
Okay sir, thank you.
Speaker 0
32.13s
Sir namma idhula Vivo 2 Max edukkuradhukku irukkungala?
Speaker 1
34.77s
Aamaa sir, EO2 irukku sir, EO2 next.
Speaker 0
36.47s
Meet up to Max enna practice aagudhu?
Speaker 1
38.75s
5000 saar.
Speaker 0
40.33s
Seri okay sir.
Speaker 1
41.65s
Okay.
Speaker 0
41.83s
Aa Chennai varumbodhu munnaadi naan ungalukku call pannuren sir appointment sir.
Speaker 1
46.19s
Okay sir sure sir adhaan confirm pannalaamnu call pannalaam.
Speaker 0
48.85s
Aa okay okay.
Speaker 0
50.81s
Ok thank you.
Speaker 1
51.75s
Thank you.