A
Call Intelligence
Vinod with Bharath Kumar — Feb 19, 2026 15:35
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
30.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vinod. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Vinod.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
high
Brand Sentiment
neutral
Readiness to Buy
Warm
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
failed_connection
Opening Quality
good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
callback_request
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:24 (25s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
48 / 0
Rep Longest Monologue
12s
Customer Longest Monologue
0s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Referencing previous interest shown by the lead. |
Key Moments
100:12
Agent identifies previous context
Shows persistence and personalization by mentioning the customer was at lunch earlier.
Topics Discussed
IO 360 Program
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| entire_call | 1 | neutral | Customer did not answer; voicemail reached. |
Call Transcript
Click to expand
Speaker 1
0.01s
The call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
Speaker 0
12.27s
Hello sir, this is Bharat from IO. Recently showed in session IO three sixty program. Before you said you were in lunch, that's why I give the call back at now sir. If you are available means please give me a call back sir. Thank you.