A
Call Intelligence
Vinod with Bharath Kumar — Feb 19, 2026 14:36
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vinod. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Vinod.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
25% into call
Pitch Approach
Reference to previous inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:22 (23s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
52 / 38
Rep Longest Monologue
4s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Convenience
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/In a meeting
Bharat, can you call me maybe after half an hour or so? I'm in a small discussion.
|
time/convenience | Customer | Yes | agreement and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Verification of customer inquiry |
Key Moments
200:06
Product Mention
Confirms the lead's interest in the IO 360 program.
00:17
Callback Agreement
Customer sets a specific time (3:30), showing high intent to talk.
Trust Signals
2
Acknowledgment of inquiry
Polite request for callback
Resistance Signals
1
Time constraint (busy in a discussion)
Topics Discussed
IO 360 Program
Scheduling
Inquiry Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'who is this?' |
| Closing | 2 | positive | Customer politely requests callback and confirms time. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello.
Speaker 0
0.89s
Yeah.
Speaker 1
1.51s
halo sir dis is bharath from i go.
Speaker 0
3.99s
ya, who is this?
Speaker 1
6.29s
this is Bharat from IO Wellness Center sir. You recently inquired about IO 360 program right?
Speaker 0
9.67s
Yeah. Yeah yeah. Bharat, can you call me maybe after half an hour or so? I'm in a small discussion.
Speaker 1
15.33s
No problem sir. I will call you around 3 o'clock sir. Yes sure.
Speaker 0
16.41s
value around
Speaker 0
17.87s
Yeah yeah sure. 330 will do. Theek hai? Yeah okay sir. Thank you thank you.
Speaker 1
20.11s
Ya okay sir. Thank you thank you.