A

Call Intelligence

None with Bharath Kumar — Feb 20, 2026 08:55

Deal Lost Warm
Customer None
Phone +919080019347
Rep Bharath Kumar
Team Sales
Date 2026-02-20 08:55
Duration 16:50
Source event/stall

Call History

1 attempt
Total Attempts1
First CallFeb 20, 2026
Last CallFeb 20, 2026
Total Talk Time16.8 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Curious but cautious
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Self
Lead Type follow_up

Conversation Flow

Opening Type reference_previous
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique soft_close
Call Ending natural_end

Call Structure

Duration 16:50 (1010s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 218
Rep Words / Customer Words 1420 / 840
Rep Longest Monologue 128s
Customer Longest Monologue 45s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
High Cost
Idhukke ennaala marundhu maathirai test vaangunadhu naan sometimes idhukke naan kashtappaduren.
 price Customer Yes downselling / value comparison Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
epigenetic test Customer 47020.00 Price_Sensitive Advanced level testing for organ age.
aiwo 181 blood test Rep 18000.00 Neutral Basic comprehensive screening recommended as a starting point.

Key Moments

4
00:50
Age Disclosure
Customer reveals he is 43, allowing the rep to start the biological age comparison.
06:42
Financial/Health Disclosure
Customer admits to being diabetic and having financial struggles, shifting the sales strategy.
10:31
Price Reveal (47k)
Rep tests the waters with the high-end product price.
11:20
Pivot to IO 181 (18k)
Rep successfully downsells to a more manageable price point to keep the lead warm.

Discovery Questions

4
Q1 Chennai-yaa neenga? (Are you from Chennai?)
Q2 Ungaloda age therinjukkalaama? (Can I know your age?)
Q3 Neenga enna maadhiri work panreenga? (What kind of work do you do?)
Q4 Minimum ettu mani neram thoongureengala? (Do you sleep at least 8 hours?)

Trust Signals

2
Sharing detailed medical symptoms (urine flow, stress pain)
Acknowledging the rep's company name immediately

Enthusiasm Signals

1
Reacting with 'Oh great' to Brian Johnson's age stats

Resistance Signals

2
Mentioning financial struggle
Comparing price to standard 5k tests

Confusion Signals

1
Questioning the accuracy of US-based testing for Indians

Topics Discussed

Biological Age Preventive Care Diabetes Organ Health Brian Johnson Sleep Hygiene Work Stress Blood Test Pricing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking about the biological age test results.
Middle 2 neutral Sharing health issues and financial struggles.
Closing 3 neutral Agrees to save the number and consider a visit.

Call Transcript

Click to expand
Source File +919080019347 20-2-2026, 8-55-45am.mp3
Transcript +919080019347_20-2-2026,_8-55-45am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19195