A
Call Intelligence
None with Bharath Kumar — Jan 24, 2026 08:36
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
warm_lead
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
11% into call
Pitch Approach
Price-led with discount urgency
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
2:54 (174s)
Primary Language
English
Secondary Language
Telugu
Code Switching
High
Total Speaker Turns
86
Rep Words / Customer Words
342 / 288
Rep Longest Monologue
18s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Very Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Travel
So I have to come to Chennai or what?
|
logistics | Customer | Yes | solution offering | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Rep | 18000.00 | Positive | Initial blood test inquiry |
| master health checkup | Rep | 75000.00 | Interested | Upsell from basic blood test |
Key Moments
400:36
Customer dismisses discount
Indicates low price sensitivity and high intent.
01:06
Upsell to 75k package
Significant increase in potential deal value.
01:44
Switch to Telugu
Solidified rapport and trust.
02:04
Founder confirmation
Customer validates the brand's credibility through its association with Shivakumar.
Discovery Questions
2
Q1
You need only blood test or you need to whole body checkup sir?
Q2
aar yu telugu saar?
Trust Signals
3
Knowledge of the founder
Willingness to visit the physical center
Dismissal of discount in favor of convenience
Enthusiasm Signals
2
Asking for the higher-priced package details
Confirming a 15-day stay in Chennai
Confusion Signals
1
Initial confusion about whether he needs to travel to Chennai for the test
Topics Discussed
Home collection
Pricing
Sankranti Discount
Whole Body Checkup components
Travel logistics
Founder identity
Location landmarks
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about logistics. |
| Pricing | 2 | positive | Unfazed by price, focused on convenience. |
| Language Shift | 3 | very positive | Rapport increased significantly when speaking Telugu. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello.
Speaker 0
2.01s
Hello?
Speaker 1
3.17s
Hello.
Speaker 0
3.75s
sar dis is bharat from i o.
Speaker 1
5.65s
yaa hai sir. hai sir. good morning. actually ai am staying at visakhapatnam.
Speaker 0
6.85s
Hi sir.
Speaker 0
11.99s
oke oke sir.
Speaker 1
12.81s
So I have to come to Chennai or what?
Speaker 0
15.55s
we will come and collect your blood sample at your location sir.
Speaker 1
15.85s
very common.
Speaker 1
18.41s
okay, how what is the price?
Speaker 0
20.49s
aa the the total price of i o one eight hundred test is eighteen thousand sir.
Speaker 1
25.41s
eighteen thousand okay.
Speaker 0
25.91s
Okay. Yeah, because of the Sankranti festival, we gave 15% discount.
Speaker 1
30.65s
Okay.
Speaker 1
32.57s
Today
Speaker 0
32.57s
Today is the last day for that availing this discount sir 15% discount.
Speaker 1
36.91s
okay. no no no i can pay the eighteen thousand because next next week i am coming to the business here. kennai.
Speaker 0
43.85s
Okay.
Speaker 1
44.17s
So, I will be coming directly to your center.
Speaker 0
49.63s
Oh okay okay sir super.
Speaker 1
50.67s
Okay. So can you send me the details or address so that I can come next week and check up.
Speaker 0
54.57s
So that
Speaker 1
57.93s
ai vil dui da sekam dher.
Speaker 0
59.57s
You need only blood test or you need to whole body checkup sir.
Speaker 1
63.49s
whole body checkup how much?
Speaker 0
65.47s
Hi.
Speaker 1
65.77s
Right.
Speaker 0
66.79s
adhu whole body checkup will be seventy five thousand sir. including ECG, Echo, TMT.
Speaker 1
72.59s
14 dollar
Speaker 0
72.59s
14 dollar and test, gut microbiome test,
Speaker 1
75.01s
Okay.
Speaker 0
75.67s
Aminan theke.
Speaker 1
76.97s
Even with doctor consultant.
Speaker 0
76.99s
Yeah.
Speaker 0
78.95s
yaa even with doctor consultation, diet consultation. okay. everything is included in this package.
Speaker 1
82.41s
everything is
Speaker 1
84.11s
Okay, the whatever the medicine they will prescribe, is it easily available or? Yeah, it is available.
Speaker 0
89.09s
Yeah, it is available within IO itself, sir.
Speaker 1
91.65s
with in iOS.
Speaker 0
91.91s
Yeah, entire thing.
Speaker 1
93.47s
Okay. So I'll be coming for probably full body checkup.
Speaker 0
98.31s
okay okay okay.
Speaker 1
98.75s
Okay.
Speaker 1
99.63s
Okay.
Speaker 1
100.33s
I'm coming from I mean I'll be there on Wednesday.
Speaker 0
104.17s
aar yu telugu saar?
Speaker 1
105.97s
Ya Telugu in Telugu.
Speaker 0
106.69s
telugu ani cheppandi manam nenu teluguda sir.
Speaker 1
109.01s
Aa nenu Wednesday vastaanu. Okay okay sir. Okay okay.
Speaker 0
110.89s
Okay okay sir. Okay okay.
Speaker 1
113.33s
Kalup sir.
Speaker 0
113.53s
bharath bharath sir.
Speaker 1
116.33s
bharat okay andi bharat garu. nenu akkadike vacchi
Speaker 1
119.95s
First birth test naa schedule batti vachchi kalusthaanu. Idi Aircel founder Shivakumar gaarade kadaa.
Speaker 0
124.97s
Shivakumar gaaradhe kada? Aa Shivakumar avunu avunu sir. Shivakumar gaaradhe sir avunu. Aa anthe kada okay.
Speaker 1
127.07s
Sivashankar sir de sir avunu. Ante kada okay okay okay sir. Okay thank you.
Speaker 0
131.33s
meeru seven idi wednesday vacchetigaa ante meeku one day full body checkup vestundi ante mundugaane book chesukovaali sir.
Speaker 1
137.99s
Aa munde munde chepthaanu. Nenu akkade untaanu oka 15 rojulu akkada.
Speaker 0
142.53s
i will be there in fifteen days. so third day super. okay. ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu ippudu i
Speaker 1
142.55s
i will be there in fifteen days. so ten days super.
Speaker 1
146.39s
Okay.
Speaker 0
149.01s
Okay.
Speaker 1
149.07s
ante naaku inka place teliste ikkada ante santhome lo untanu.
Speaker 0
153.67s
aa manam undedi Samsung dhaan sir.
Speaker 1
156.29s
Meeru Samsung lo untaaraa? Samsung undede Samsung pakkane.
Speaker 0
157.57s
live undede Samsung pakkane.
Speaker 1
160.25s
okay okay
Speaker 0
160.27s
MRC nagar ani cheptaru.
Speaker 1
162.01s
Oh okay.
Speaker 0
162.63s
samsung-la nunchi just one half kilometer dhaan undadhu.
Speaker 1
166.31s
okay okay okay sir.
Speaker 1
169.03s
oke. okena meeku nenu call chestanu.
Speaker 0
169.55s
okena meeku nenu call chestanu sir. okay na friends? okay okay sir. thank you.
Speaker 1
171.53s
Okay.
Speaker 1
173.81s
Okay.