A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 13:27
Deal Lost
Warm
Call History
59 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
80.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Operational
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:02 (63s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
25
Rep Words / Customer Words
108 / 84
Rep Longest Monologue
7s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Strict time limit
Andha ondru hour-na ondru hour-kulla eduthudanam
|
logistics | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Positive | Arranging a specific time slot for a visit. |
Key Moments
200:10
Time constraint warning
Customer emphasizes that the person visiting is very busy and only has a one-hour window.
00:43
Room arrangement confirmation
Agent confirms that the room for the night has been arranged, though specific numbers are unknown.
Trust Signals
1
Customer asking for direct confirmation to proceed.
Resistance Signals
1
Time constraints mentioned by customer.
Confusion Signals
1
Confusion over room numbers and Butler instructions.
Topics Discussed
Timing confirmation
Busy schedule management
Room logistics
Butler coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking confirmation on timing. |
| Middle | 2 | neutral | Emphasizing the need for strict timing ('one hour means one hour'). |
| Closing | 3 | neutral | Accepting the room arrangement update. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
0.63s
Hello.
Speaker 1
1.69s
Sala solluthula.
Speaker 0
2.29s
Athu vandhu jean cast enna bro vachchu?
Speaker 1
4.67s
Sala confirm thaan thala sollittu irunthathula. Andha
Speaker 0
7.01s
Andha time-la confirm pannungalaa?
Speaker 1
9.41s
Aa confirm thaan.
Speaker 0
10.71s
Aa sari okay, adhe time thaane bro sollirundheengala? Indha time correct-aa vandhuruvaanga, neenga anga irundhu pogaadheenga, avare avaru very busy man-nu ninaikkiren bro avaru.
Speaker 0
19.23s
Andha ondru hour-na ondru hour-kulla eduthudanam, adhukkaga dhaan solren naan.
Speaker 1
19.25s
Andha ondru hour-na ondru hour-kulla.
Speaker 1
22.41s
Naan check panrathula naan sollittaanga edukkanumnu sollirukkaanga enakku confirmation-aa vaangi.
Speaker 0
25.59s
Enakku confirmation-aa vaangi kudunga appadhaan naan ungalukku confirm panna mudiyum.
Speaker 1
29.23s
Naan thala kettu solren thala.
Speaker 0
32.79s
Adhe aalukku thaan nee phone number kuduttheengalaa, avarukku thaan call panni kekkanumngalaa?
Speaker 1
33.39s
Naan ee phone number
Speaker 1
35.75s
Aamaa aamaa kalae.
Speaker 0
37.49s
Appo naan avarkku kaanattum.
Speaker 1
38.11s
Kettu solren.
Speaker 0
39.77s
Next indha room-ku kuduthutteengala sir innaikku vandhavarukku?
Speaker 1
40.25s
Room-ku
Speaker 1
43.31s
Adhu kuduthaachu thala, adhu maathi kuduthaachu thala.
Speaker 0
45.67s
Endha room CVO number?
Speaker 1
47.31s
Room number theriyala enakku, room number theriyala sollittaan.
Speaker 0
48.97s
Aanaa TV.
Speaker 1
50.89s
Adhu Butler kettadhaan theriyala theriyum kudukka sollittu irukkudhu edhuna koduthangannu theriyala.
Speaker 1
55.83s
Room-ukku arrange panniyaachu, innaikku night-ukku arrange panni koduththaaru.
Speaker 1
59.13s
Sari okay okay okay.