A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 10:10
Deal Lost
Warm
Call History
59 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:43 (44s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
28 / 104
Rep Longest Monologue
3s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Feature
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Bed configuration
Bed vandhu thaniya kodutha kooda keezha pottu king size maadhiri rendu perum adhula paduthukkuraangala adhu problem illai.
|
product feature | Rep | Yes | pre-emptive dismissal | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sea facing room | Rep | -- | Other | Client specifically requested sea facing, even if it's a twin bed converted to king. |
Key Moments
200:05
Sea-facing requirement
The primary driver for the client's satisfaction is established.
00:17
Manager mention
Indicates the client is a VIP or repeat guest with direct connections.
Discovery Questions
2
Q1
Avarukku vandhu sea facingla venuma bro?
Q2
Enna pannalaam bro?
Trust Signals
2
Mentions knowing the manager
Repeat visitor status mentioned
Topics Discussed
Room availability
Sea facing view
Bed configuration
Client preferences
Manager intervention
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly stating requirements. |
| Middle | 2 | neutral | Emphasizing the importance of the sea-facing view. |
| Closing | 3 | neutral | Agrees to wait for the check. |
Call Transcript
Click to expand
Speaker 0
0.47s
Hello.
Speaker 1
0.91s
Kothanathula.
Speaker 0
2.39s
Bro ippa vandhaarula oru client room irukku.
Speaker 1
5.11s
Aamaa sir.
Speaker 0
5.83s
Avarukku vandhu sea facingla venuma bro? Bed vandhu thaniya kodutha kooda keezha pottu king size maadhiri rendu perum adhula paduthukkuraangala adhu problem illai. Sea face mattum kekkuraanga.
Speaker 0
17.45s
Avaru eppo vandhaalume andha roomla dhaanguvaaraam sea facela avarukku manager theriyum avangakitta pesanumaa illa arrange panreengalaa appadinnu kettaaru.
Speaker 1
25.05s
Aa.
Speaker 0
26.17s
Enna pannalaam bro?
Speaker 1
28.23s
Check panrathula.
Speaker 0
29.31s
Aa konjam check panni sea facingla twin bedroomaa illaiyaanaalum paravaayillaiyaa, avarukku keezha kooda paathomna sea facinglaan venumnu kettuirukkaaru.
Speaker 1
29.53s
Aa konjam
Speaker 1
38.13s
Avlo feel nallaa irukkaamaa namma doubt-la.
Speaker 0
40.19s
Enna bro
Speaker 1
40.75s
Ennam theriyala check panren check pannunga.
Speaker 0
42.63s
Check pannunga, aa check pannunga.