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Call Intelligence

None with Bharath Kumar — Feb 20, 2026 09:49

Deal Lost Warm
Customer None
Phone +919043933440
Rep Bharath Kumar
Team Sales
Date 2026-02-20 09:49
Duration 1:56
Source None

Call History

59 attempts
Total Attempts59
First CallJan 23, 2026
Last CallFeb 24, 2026
Total Talk Time51.0 min
Other RepsSanjeet Kumar, Amal, Amal
Rep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Package IO 360
Calls Before Closure 59
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy N/A
Decision Maker Influencer
Lead Type returning_customer

Conversation Flow

Opening Type other
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 1:56 (117s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 43
Rep Words / Customer Words 248 / 132
Rep Longest Monologue 13s
Customer Longest Monologue 13s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Room check-in expired
Illa illa adhu check-in panna net pannirundhomla, adhu mudinjuchu. Night pannendu manikku close aayidom.
 logistics Rep Yes alternative solution Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Neutral Identifying the client type for room booking eligibility.

Key Moments

3
00:13
Client Identification
Rep identifies the client as an 'IO 360 client', which dictates the level of service and room eligibility.
01:00
Room Solution
Rep commits to arranging an alternate room for the night, resolving the customer's primary concern.
01:42
Communication Gap Mention
Customer mentions they informed 'Siddha' in Telugu, but the news didn't reach the rep, highlighting an internal communication lag.

Trust Signals

2
Direct communication with rep
Reliance on rep to coordinate with Naveen/Surya

Confusion Signals

1
Confusion over check-in timing and room availability

Topics Discussed

Room booking IO 360 Client Check-in timings Leela Palace logistics Bag storage Internal coordination (Naveen, Surya, Siddha)

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Seeking clarification on room status.
Middle 2 neutral Worried about where to put bags and client breakfast/lunch logistics.
Closing 3 neutral Satisfied with the alternate room arrangement.

Call Transcript

Click to expand
Source File +919043933440 20-2-2026, 9-49-43am.mp3
Transcript +919043933440_20-2-2026,_9-49-43am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19191