A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 09:41
Deal Lost
Warm
Call History
59 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
80.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:17 (18s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
18 / 42
Rep Longest Monologue
3s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service/Payment timing
Mudichu service mudichadhum kuduthudhillai.
|
process | Customer | Yes | acknowledgement | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| service/booking | Rep | -- | Neutral | Customer mentions booking for the next time. |
Key Moments
200:01
Customer mentions future booking.
Indicates retention and intent to continue service.
00:12
Discussion of room checking and changing.
Operational resolution to ensure customer satisfaction.
Trust Signals
1
Customer is willing to book again next time.
Resistance Signals
1
Customer expresses a preference for a different workflow regarding service completion.
Topics Discussed
Booking
Service completion
Room checking
Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct greeting. |
| Middle | 2 | negative | Mentions they don't usually give payment/service after completion ('Mudichu service mudichadhum kuduthudhillai'). |
| Closing | 3 | neutral | Agreement on room checking. |
Call Transcript
Click to expand
Speaker 1
0.25s
Hello.
Speaker 0
0.75s
Hello.
Speaker 1
1.39s
Sollunga bro.
Speaker 0
1.71s
Next vaati pannumbodhu book pannuvom. Ippadi sollittu tharunga indha maadhiri namma eppavume idhu maadhiri pannadhilla. Mudichu service mudichadhum kuduthudhillai.
Speaker 1
9.73s
Aa sir ore annasiyar bro buying vandhuttaanga naan phone pannuren sir.
Speaker 0
12.69s
Onnum prachannai aagala, naan confirmation anuppuren, andha room-la checking panna sollu, appa naan room maathi tharen.
Speaker 1
14.93s
Aa
Speaker 1
17.21s
Sari okay.