A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 15:54
Deal Lost
Hot
Call History
59 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Ready
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
10% into call
Pitch Approach
Logistics Coordination
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:35 (36s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
58 / 64
Rep Longest Monologue
3s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| 250g boxes/dabba | Customer | -- | Neutral | Discussing weight and packaging of stock. |
| half kg (500g) packs | Rep | -- | Positive | Ordering specific quantities for Anand. |
Key Moments
200:17
Stock Confirmation
Confirmation that new stock is available triggers the ordering process.
00:26
Order Specification
Customer specifies 250g for JJ Medicals and 500g for Anand.
Discovery Questions
2
Q1
Vandhuruchungalamaa? (Has it arrived?)
Q2
Appa anuppanum ippo yaar yaarukku evvalavu anuppanum? (Then we should send, now to whom and how much should we send?)
Trust Signals
3
Frequent calls (59 records)
Informal language
Direct ordering
Enthusiasm Signals
1
Confirmation of new stock arrival
Topics Discussed
Stock availability
Packaging weight
Distribution logistics
Specific client orders
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking on stock and weight. |
| Middle | 2 | positive | Confirming new stock arrival. |
| Closing | 3 | neutral | Giving clear dispatch instructions. |
Call Transcript
Click to expand
Speaker 1
0.21s
Hello thala, hello.
Speaker 0
1.57s
Ippadi-me 250-kku vandhu pannu pogirathu.
Speaker 1
4.23s
Ippadi irukku sir, rendu dabba.
Speaker 0
6.33s
Boxoda serthu weight varungala?
Speaker 1
7.91s
Walk tour side-la moondru aimbadhu gram irukku.
Speaker 0
10.57s
Appa naan oru arai kilo kodukka sollittungala, enna anupputtingala office price?
Speaker 1
13.93s
Irukka college-la?
Speaker 0
15.35s
Vandhuruchaan pudhusu stock vandhurukkaan onbadhu ondru-la irukkaan.
Speaker 1
18.03s
Vandhuruchungalamaa? Appa anuppanum ippo yaar yaarukku evvalavu anuppanum?
Speaker 0
18.79s
Andha
Speaker 0
21.53s
Onnumilla andha JJ Medicals pottirundhen paatheengala.
Speaker 1
24.29s
JJ-ku off pannanum off illa.
Speaker 0
26.23s
Aa half illa irubathi aimbadhu grams anuppanum, Anandukku dhaan half kg anuppanum.
Speaker 1
29.95s
Sari bro appa unakku sollunga.
Speaker 0
32.09s
Sari bro naan inga munnaadi inform panni anuppichu solren.
Speaker 1
34.93s
Okay.