A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 15:24
Deal Lost
Cold
Call History
59 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Low
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:17 (17s)
Primary Language
Tamil
Code Switching
None
Total Speaker Turns
8
Rep Words / Customer Words
31 / 22
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| unknown physical item | Customer | -- | Positive | Discussing weight (half kilo vs quarter kilo) of an item. |
Key Moments
200:01
Weight check instruction
Rep asks customer to verify if the item is 250g or 500g.
00:13
Confirmation request
Rep asks the customer to confirm after checking so they can proceed.
Trust Signals
1
Customer agrees to check and confirm weight as requested.
Topics Discussed
Product weight
Logistics
Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Customer is cooperative and focused on the task of weighing items. |
Call Transcript
Click to expand
Speaker 0
0.01s
Puruthula?
Speaker 1
1.21s
Bro, adhu weight pottu adhu arai kilova kaal kilovannu paarunga bro.
Speaker 0
5.47s
Sari sir rendum ore size appa tharaadhu.
Speaker 1
5.49s
Aa
Speaker 1
7.53s
Right sir adhu neenga weight mattum evvalavunnu paarunga.
Speaker 0
10.13s
Aa paakkuren rendum serthu arai kilo varumnu adikkiren thalaaru paakkuren.
Speaker 1
13.19s
Neenga confirm pannittu sollunga namma adha ketta maathiri.
Speaker 0
16.09s
Sari idhellam kollanum.