A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 15:20
Deal Lost
Cold
Call History
59 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
existing_customer
Brand Sentiment
neutral
Budget Sensitivity
Null
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:26 (26s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
16 / 58
Rep Longest Monologue
2s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
product_quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product quantity/size mismatch
Rendum vera verannu solranga bro ivanga, onnu kaal onnu irubathi grams onnu aindhu hundred gramsndraanga
|
product_quality | Customer | Yes | investigation | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| supplements | Customer | -- | Confused | Discrepancy in weight (25g vs 500g) and packaging size. |
Key Moments
200:09
Discrepancy Highlight
Customer points out that two different sources (Seelal and Sandhya) gave different weights for the product.
00:24
Resolution Commitment
Rep commits to sending photos to clarify the confusion.
Resistance Signals
1
Product discrepancy reported
Confusion Signals
1
Conflicting weights (25g vs 500g) mentioned by different people (Seelal vs Sandhya).
Topics Discussed
Product weight
Packaging size
Photo verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer is reporting a mismatch in product quantities. |
| closing | 2 | neutral | Customer agrees to wait for photos. |
Call Transcript
Click to expand
Speaker 0
0.31s
Hello
Speaker 1
0.91s
Hello.
Speaker 0
2.51s
Bro avanga Seelal irundhu kuduthu anuppichadhu irandu aindhu grams thaandraanga, Sandhya kuduthadhu aindhu hundred thaan.
Speaker 1
6.89s
Bro ketkala ketkala sollunga bro.
Speaker 0
9.05s
Rendum vera verannu solranga bro ivanga, onnu kaal onnu irubathi grams onnu aindhu hundred gramsndraanga rendu perume.
Speaker 1
18.17s
Appadiya?
Speaker 0
19.21s
Aama, chinna dabbava irukkum, dabbai size-e vera verandraanga, irundha photo onnu anuppureengala bro enakku?
Speaker 1
24.09s
Naan rendu ore size anuppuren anuppuren paaru.