A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 15:01
Deal Lost
Warm
Call History
59 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
6.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Existing Customer
Decision Maker
User
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:04 (64s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
17
Rep Words / Customer Words
84 / 12
Rep Longest Monologue
11s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 24.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Specification
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Quantity/Weight Discrepancy
Rendum ore size-la dhaan irukku. (Both are the same size.)
|
product specification | Customer | Yes | explanation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| collagen | Customer | -- | Neutral | Clarifying the weight and quantity of the collagen containers sent from Belize. |
Key Moments
300:01
Product Identification
Confirms the call is regarding a Collagen shipment from Belize.
00:07
Weight Clarification
Agent explains that one is 500g and the other is 250g despite identical packaging size.
01:01
Escalation/Verification
Agent commits to calling the doctor to verify the customer's concern.
Trust Signals
1
Customer is calling the agent directly to resolve a product discrepancy.
Confusion Signals
1
Customer notes both boxes are the same size but is unsure of the weight (00:07).
Topics Discussed
Collagen
Product Weight
Packaging Size
Belize Shipment
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Middle | 2 | neutral | Questioning why two boxes look the same size but might have different weights. |
| Closing | 3 | neutral | Accepts that the agent will check with the doctor. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 0
0.53s
Hello.
Speaker 1
1.33s
Sollunga bro, bro ippo inga Belize-la irundhu kuduthu anuppichaangala andha collagen? Aama, adhu half kg-aa irandu aayirathu gram-aa adhu?
Speaker 0
5.21s
Athu.
Speaker 1
7.95s
Aaf kg onnu rendu fifty gram rendume irukkum. Illa thala rendu dabba koottu anuppichukkiraanga. Rendume ore size-la dhaan irukku. Ulla ulla open panni paarunga. Full-aa weight eppadi irukku ungalukku?
Speaker 0
13.47s
Renduume
Speaker 0
15.15s
Okay.
Speaker 1
18.81s
Oru nimisham thirai.
Speaker 1
45.75s
Aa saadhisalaa?
Speaker 1
48.55s
Rendum ore size-la dhaan tharangala irukku. Size ondru dhaan bro, weight weight weight-um.
Speaker 0
51.53s
So wait wait.
Speaker 1
54.33s
Weight-um ore maadhiri dhaan irukkaa? Aamaa aamaa.
Speaker 1
58.53s
Sari doctor.
Speaker 0
58.95s
Rendu oru aayittu thaan.
Speaker 1
60.03s
Phone pannunga.
Speaker 0
60.29s
Oru.
Speaker 1
61.95s
Sir phone panni ketkiren.