A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 14:11
Deal Lost
Warm
Call History
59 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
10% into call
Pitch Approach
Consultative coordination
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:34 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
18
Rep Words / Customer Words
58 / 49
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Customer | -- | Positive | Clarifying the specific name of the test to tell the prospect's contact. |
Key Moments
300:03
Referral Follow-up Mention
Establishes the purpose of the call and confirms the agent acted on the customer's lead.
00:18
Location Clarification
Identifies the prospect's location as Navi Mumbai/Satara for logistics.
00:31
Commitment to Resend Details
Ensures the customer has the info to pass along to the end-user.
Discovery Questions
2
Q1
Test name-nu kekkuraaru enna gene test-nu sonnaa podhuma?
Q2
Ungalukke anuppichutta?
Trust Signals
2
Customer provided a referral's phone number previously
Informal language usage ('Thala')
Enthusiasm Signals
2
Quick responses
Willingness to facilitate the connection
Confusion Signals
1
Brief confusion about the specific location (Navi Mumbai vs Satara)
Topics Discussed
Gene Test
Referral Follow-up
Location Logistics
Contact Information
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Greets the agent warmly. |
| Middle | 2 | neutral | Clarifies location and logistics. |
| Closing | 3 | neutral | Agrees to review the address and details. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.83s
Hello.
Speaker 0
1.93s
Hello, solluthaale.
Speaker 1
3.13s
Bro andha gene testukku avar phone number kuduttheengalla avarkitta pesinen naanu oru details anuppichen naanu.
Speaker 0
8.89s
Okay thaane.
Speaker 1
8.89s
Test name-nu kekkuraaru enna gene test-nu sonnaa podhuma?
Speaker 0
13.17s
Edhuthula naattu train-aa?
Speaker 1
15.07s
Aa naattu train thaan.
Speaker 0
16.71s
Endha location irukku thala?
Speaker 1
18.65s
Naveen Mumbai, Naveen Mumbai.
Speaker 0
18.99s
Adhe.
Speaker 1
20.87s
Avane dhaan bhaiya.
Speaker 0
20.87s
Avane thaan Mumbaiyaa?
Speaker 1
21.99s
Aa
Speaker 0
23.47s
Avarae vaa nee address anuppichu irukken naan check panni solren.
Speaker 1
26.15s
Ungalukke anuppichutta?
Speaker 0
27.59s
Aa anuppichu vidu, adhu Satara dhaan veliyila Naveen Mumbai iruppaanga, enakku anuppichu vidu kettu solren.
Speaker 1
31.61s
Sari naan ungalukku anuppichuduren marupadi.
Speaker 0
33.43s
Ok.