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Call Intelligence

None with Bharath Kumar — Feb 19, 2026 10:41

Deal Lost Warm
Customer None
Phone +919043933440
Rep Bharath Kumar
Team Sales
Date 2026-02-19 10:41
Duration 0:37
Source None

Call History

59 attempts
Total Attempts59
First CallJan 23, 2026
Last CallFeb 24, 2026
Total Talk Time51.0 min
Other RepsSanjeet Kumar, Amal, Amal
Rep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10

Active Alerts

2
!

No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with None.

!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 59
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Existing Customer
Brand Sentiment Neutral to Frustrated
Budget Sensitivity Low
Readiness to Buy Existing Customer
Decision Maker Decision Maker
Lead Type returning_customer

Conversation Flow

Opening Type direct_pitch
Opening Quality Average
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach None
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:37 (38s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 12
Rep Words / Customer Words 42 / 68
Rep Longest Monologue 6s
Customer Longest Monologue 5s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Service Issue

Objections

1
Objection Category Raised By Handled Technique Quality
Missing product in delivery
Bro, idhu Anand Hosur council-la collagen pogave illa bro idhula.
 service issue Customer Yes investigation/resolution Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
collagen Customer -- Negative Customer complaining that collagen was not included in the delivery to Anand Hosur and JJ Medicals.

Key Moments

3
00:01
Customer reports missing collagen
Primary reason for the call; identifies a service failure.
00:22
Agent offers to check separate shipments
De-escalates the customer's concern by providing a logical explanation.
00:34
Agreement on pickup/delivery address
Resolution of the immediate logistical conflict.

Trust Signals

1
Customer is willing to wait for the agent to check records.

Resistance Signals

1
Repeated emphasis that collagen did not arrive ('collagen pogave illa').

Confusion Signals

1
Confusion over whether the collagen was sent separately or with the loan/other items.

Topics Discussed

Collagen delivery Anand Hosur Council JJ Medicals Leela shipment 250 grams quantity

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 negative Complaining about missing collagen.
Middle 2 neutral Clarifying which locations didn't receive the product.
Closing 3 neutral Accepts the agent's plan to check and the pickup arrangement.

Call Transcript

Click to expand
Source File +919043933440 19-2-2026, 10-41-43am.mp3
Transcript +919043933440_19-2-2026,_10-41-43am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19183